At a Glance
- Tasks: Lead and inspire your team while providing personalised skincare consultations.
- Company: Join Liz Earle, a brand with a rich heritage in natural beauty and customer care.
- Benefits: Enjoy up to 75% employee discount, generous holiday, and flexible working options.
- Other info: Complete our award-winning Skin School development programme and become a certified skin expert.
- Why this job: Be part of a supportive team that values personal growth and customer satisfaction.
- Qualifications: Passion for skincare and experience in leading teams are essential.
The predicted salary is between 24000 - 36000 £ per year.
Tyne and Wear, Newcastle upon Tyne, John Lewis
The salary for this role is £27,121 up to £30,506 depending on location. For part-time hours, the salary will be pro-rata.
Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role
Ever wondered what a day in the life of a Liz Earle Advisor looks like? Tara shares her experience in this short video.
You will be based on our Liz Earle counter in store and report into the Regional Business Manager.
Main responsibilities
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
- Complete our award-winning 12-month Skin School development programme.
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products
- Be an ambassador for the Liz Earle brand
Qualifications
- A passion for skincare and a love of Liz Earle
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
Preferred qualifications
- Experience using skincare products on customers
Benefits
- Employee discount of up to 75% on Liz Earle Products
- Additional store discount (e.g. Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday entitlement that increases with length of service
- Personal Pension Scheme
Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
Liz Earle - Counter Manager employer: No7 Beauty Company
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions natural beauty and customer care. Our commitment to employee growth is evident through our award-winning Skin School development programme and generous benefits, including up to 75% employee discount and a personal pension scheme. Join us on the Isle of Wight, where you can inspire your team and customers alike while being part of a brand that truly values its heritage and ethos.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager
✨Tip Number 1
Familiarise yourself with Liz Earle's product range and brand values. Understanding their commitment to natural beauty and customer care will help you connect with the team and demonstrate your passion during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you've inspired others to achieve sales targets or improve customer service, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that highlight your ability to build relationships and provide personalised consultations. This will demonstrate your understanding of the importance of customer experience at Liz Earle.
✨Tip Number 4
Research the latest trends in skincare and be ready to discuss them. This shows your enthusiasm for ongoing learning and development, which is a key aspect of the role and will impress the interviewers.
We think you need these skills to ace Liz Earle - Counter Manager
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Counter Manager at Liz Earle. Watch the provided videos to get insights into daily tasks and expectations.
Tailor Your CV:Highlight your experience in skincare, team leadership, and customer service. Use specific examples that demonstrate how you've inspired and motivated teams or achieved sales targets in previous roles.
Craft a Compelling Cover Letter:In your cover letter, express your passion for skincare and the Liz Earle brand. Mention how your values align with their ethos of 'We Care More, We Never Settle, We Are One Team'.
Showcase Your Customer Service Skills:Provide examples of how you've delivered outstanding customer service in the past. Emphasise your ability to build relationships and provide personalised consultations, as these are key aspects of the role.
How to prepare for a job interview at No7 Beauty Company
✨Show Your Passion for Skincare
Make sure to express your genuine love for skincare and the Liz Earle brand during the interview. Share personal experiences with their products and how they have positively impacted your skin, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Highlight specific instances where your coaching and feedback helped team members achieve their goals, as this aligns with the role's responsibilities.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to outstanding customer service. Share anecdotes that showcase your ability to connect with customers, understand their needs, and provide tailored skincare consultations.
✨Familiarise Yourself with Business Plans
Understand the basics of business planning and sales targets. Be prepared to discuss how you would create and implement strategies to drive sales and promotions at the counter, demonstrating your business acumen.
