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For Companies At a Glance
- Tasks: Lead and inspire your team while providing exceptional skincare consultations.
- Company: Join Liz Earle, a brand rooted in natural beauty and customer care.
- Benefits: Enjoy up to 75% employee discount, generous holidays, and a personal pension scheme.
- Why this job: Be part of a supportive team that values your growth and celebrates success.
- Qualifications: Passion for skincare and experience in leading teams are essential.
- Other info: Flexible working options available, including job shares and reduced hours.
The predicted salary is between 24000 - 36000 £ per year.
Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role
From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager's day is filled with helping their people feel confident and beautiful in their own skin. You will be based on our Liz Earle counter in store and report into the Regional Business Manager. Your main responsibilities will be to:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
- Build great relationships with customers and colleagues
- Provide personalised consultations and skin services
- Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers
- Complete our award-winning 12-month Skin School development programme
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products
- Be an ambassador for the Liz Earle brand
What you'll need to have
- A passion for skincare and a love of Liz Earle
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
- The ability to work with business plans, achieve sales targets and review individual and team performance
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise
It would be great if you also have
- Experience using skincare products on customers
Our benefits
- Liz Earle Employee discount of up to 75%
- Store discount (e.g., Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday entitlement that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
What’s next?
If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you’ll be invited to attend an in-store interview. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Contact Detail:
No7 Beauty Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liz Earle - Counter Manager
✨Tip Number 1
Familiarise yourself with Liz Earle's product range and values. Understanding their commitment to natural beauty and customer care will help you connect with the brand during your interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you inspired your team to achieve sales targets or improve customer service.
✨Tip Number 3
Showcase your passion for skincare by staying updated on industry trends and innovations. This knowledge will not only impress your interviewers but also demonstrate your commitment to ongoing learning.
✨Tip Number 4
Practice your customer service scenarios. Be ready to explain how you would handle different customer interactions, ensuring each one feels valued and understood, which is crucial for a role at Liz Earle.
We think you need these skills to ace Liz Earle - Counter Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to fully understand the responsibilities of a Counter Manager at Liz Earle. Watch the provided videos to get insights into daily tasks and expectations.
Tailor Your CV: Make sure your CV highlights relevant experience in skincare, team leadership, and customer service. Use specific examples that demonstrate your ability to inspire and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for skincare and the Liz Earle brand. Mention how your values align with their ethos of 'We Care More, We Never Settle, We Are One Team'.
Showcase Your Customer Service Skills: In your application, emphasise your outstanding customer service experience. Provide examples of how you've treated customers with empathy and understanding, as this is crucial for the role.
How to prepare for a job interview at No7 Beauty Company
✨Show Your Passion for Skincare
Make sure to express your genuine love for skincare and the Liz Earle brand during the interview. Share personal experiences with their products and how they have positively impacted your skin, as this will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Highlight specific instances where your coaching helped team members achieve their targets, as this aligns with the role's focus on inspiring performance.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to outstanding customer service. Share anecdotes that showcase your ability to connect with customers, understand their needs, and provide tailored skincare consultations, reflecting the brand's ethos of empathy and understanding.
✨Familiarise Yourself with Business Plans
Understand the basics of business planning and sales targets. Be prepared to talk about how you would create and implement strategies to drive sales and promotions at the counter, demonstrating your ability to contribute to the store's success.
