At a Glance
- Tasks: Lead a team, inspire customers, and provide personalised skincare consultations.
- Company: Join the iconic Liz Earle brand with a strong heritage in natural beauty.
- Benefits: Enjoy up to 75% discount on products, generous holidays, and a personal pension scheme.
- Other info: Flexible working options available, including job shares and reduced hours.
- Why this job: Be part of a passionate team and make a real difference in customers' skincare journeys.
- Qualifications: Passion for skincare, leadership experience, and outstanding customer service skills.
The predicted salary is between 27121 - 30506 € per year.
The salary for this role is £27,121 up to £30,506 depending on location. For part‑time hours, the salary will be pro‑rata. Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback.
- Build great relationships with customers and colleagues.
- Provide personalised consultations and skin services.
- Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers.
- Complete our award‑winning 12‑month Skin School development programme.
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products.
- Be an ambassador for the Liz Earle brand.
What you’ll need to have:
- A passion for skincare and a love of Liz Earle.
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to.
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit.
- The ability to work with business plans, achieve sales targets and review individual and team performance.
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise.
It would be great if you also have:
- Experience using skincare products on customers.
Our benefits:
- Employee discount of up to 75% on Liz Earle Products.
- Additional store discount (e.g. Boots or John Lewis).
- Quarterly Liz Earle Goody Box.
- Discretionary team bonus scheme.
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification.
- Generous holiday entitlement that increases with length of service.
- Personal Pension Scheme.
We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third‑party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
What's next? If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you’ll be invited to attend an in‑store interview. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Liz Earle - Counter Manager in Lancaster employer: No7 Beauty Company
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions teamwork and personal growth. With generous employee benefits including up to 75% discount on our products, a comprehensive development programme, and a supportive environment that values your contributions, you will thrive in a role that not only enhances your career but also allows you to share your passion for skincare with customers. Join us on the Isle of Wight, where our commitment to natural beauty and customer care creates a truly rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager in Lancaster
✨Tip Number 1
Get to know the Liz Earle brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you in interviews but also show your genuine passion for skincare.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. Being able to demonstrate outstanding customer service during your interview will set you apart from the competition.
✨Tip Number 3
Showcase your leadership experience! Think of examples where you've motivated a team or achieved sales targets. Be ready to share these stories during your interview to highlight your ability to inspire others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Liz Earle team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Liz Earle - Counter Manager in Lancaster
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your personal experiences with Liz Earle products and how they’ve impacted your skincare journey. We want to see that you genuinely care about helping customers find their perfect match.
Highlight Your Team Leadership Skills:As a Counter Manager, you'll be leading a team, so make sure to showcase any relevant experience you have in motivating and supporting others. Use specific examples of how you've inspired your team in the past, and how you plan to do the same at Liz Earle.
Emphasise Customer Service Excellence:Outstanding customer service is key to this role. In your application, share stories that demonstrate your ability to connect with customers and provide them with personalised consultations. We want to know how you ensure every customer feels valued and understood.
Tailor Your Application to Us:Make sure your application reflects our values: We Care More, We Never Settle, We Are One Team. Tailor your language and examples to align with these principles, showing us that you’re not just a fit for the role, but also for our culture. And remember, apply through our website for the best chance!
How to prepare for a job interview at No7 Beauty Company
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle's product range and their unique selling points. Being able to discuss specific products and how they benefit different skin types will show your passion and expertise.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on how you’ve nurtured development and celebrated successes. This will demonstrate that you embody the 'We Are One Team' ethos.
✨Customer Service is Key
Outstanding customer service is crucial for this role. Think of instances where you've gone above and beyond for a customer. Be ready to share these stories during your interview to highlight your empathy and understanding, which are essential for building great relationships.
✨Be Ready to Discuss Sales Strategies
Since achieving sales targets is part of the job, come prepared with ideas on how you would create business plans and drive promotions. Showing that you can think strategically about sales will impress the interviewers and align with their focus on performance.
