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- Tasks: Deliver exceptional customer service and expert skincare advice as a brand ambassador.
- Company: Join No7 Beauty Company, a leader in innovative beauty products.
- Benefits: Enjoy a 75% discount on Liz Earle products and flexible benefits.
- Why this job: Make a real impact by helping customers with their skincare needs.
- Qualifications: Experience in customer service and a passion for beauty and skincare.
- Other info: Be part of a diverse team committed to sustainability and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Isle of Wight
As a Customer Centre Advisor, you will be an empowered brand ambassador, providing exceptional customer service and expert skincare advice across all No7 Beauty Company brands, including Liz Earle. Your role is to deliver a world-class customer experience that surpasses expectations with every interaction. You will offer personalized, proactive support, leveraging your CIBTAC endorsement to provide expert advice on skincare and beauty routines that leave a lasting impact on our customers. Guided by the company's Vision and Mission, you will help champion the customer’s voice, ensuring every interaction is driven by our core values of expertise, efficiency, and brand equity. You will be committed to continuous improvement and personal development, striving to meet and exceed customer expectations while fostering customer loyalty and driving sales through service.
Key Responsibilities
- Customer Engagement & Experience: As a key player in the Customer Experience pillar, you will take full accountability for each customer interaction, ensuring you provide personalized, proactive support and resolve concerns swiftly and empathetically.
- Expert Product & Skincare Advice: You will be responsible for delivering informed, confident advice that is tailored to each customer’s needs, ensuring they receive expert guidance rooted in our core values of brand equity and expertise.
- Sales Through Service: Embodying the Sales Through Service ethos, you will create loyal customer relationships by building trust and driving revenue through meaningful, personalized interactions.
- Brand & Company Representation: As a brand ambassador, you will uphold the Liz Earle Precious Recipe and No7 Beauty Company values.
- CIBTAC-Endorsed Training to Become a Skin Expert: As part of your ongoing professional development, you will undertake CIBTAC-endorsed training to become a Skin Expert.
- Training & Development Support: Support the continuous improvement of your team and colleagues by sharing your knowledge and contributing to internal training efforts.
- Sustainability & Environmental Responsibility: In line with our commitment to Efficiency, you will actively contribute to sustainability initiatives.
What you’ll need to have
- Proven experience in customer service, beneficial to have a strong understanding of the beauty or skincare industry.
- Exceptional communication skills, with the ability to explain complex skincare concepts clearly and helpfully.
- Strong proficiency in Microsoft Office and other digital communication tools.
- A deep passion for skincare and beauty, with the ability to educate and inspire customers.
About No7 Beauty Company
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.
Our benefits
- Retirement Savings Plan
- 75% staff discount on Liz Earle products and the Quarterly Allowance Box.
- Enhanced maternity/paternity/adoption leave pay
- Discretionary annual bonus
- Generous discount on our own brands and partner businesses
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.
What’s next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Service Advisor, Liz Earle employer: No7 Beauty Company
Contact Detail:
No7 Beauty Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor, Liz Earle
✨Tip Number 1
Get to know the company inside out! Research Liz Earle and No7 Beauty Company, their values, and their products. This way, when you get that interview, you can show off your knowledge and passion for skincare, making you stand out as a brand ambassador.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining skincare concepts, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with discussing beauty products and customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your passion for skincare! In interviews, share personal stories about how you’ve helped friends or family with their skincare routines. This not only showcases your expertise but also your genuine interest in helping others, aligning perfectly with the role.
We think you need these skills to ace Customer Service Advisor, Liz Earle
Some tips for your application 🫡
Show Your Passion for Skincare: When you're writing your application, let your love for skincare and beauty shine through! Share any personal experiences or knowledge you have about the industry to show us why you're the perfect fit for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We want to see how you can contribute to delivering that world-class customer experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your qualifications and experiences, making it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at No7 Beauty Company
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle products and the No7 Beauty Company brands. Being able to discuss specific products and their benefits will show that you're genuinely passionate about beauty and can provide expert advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think of situations where you resolved issues or provided exceptional service. This will demonstrate your commitment to delivering a world-class customer experience, which is key for this role.
✨Emphasise Your Communication Skills
Practice explaining complex skincare concepts in simple terms. The interviewers will want to see how well you can communicate with customers. You might even want to role-play a customer interaction to showcase your ability to engage and educate effectively.
✨Align with Company Values
Familiarise yourself with the core values of No7 Beauty Company and Liz Earle. Be ready to discuss how your personal values align with theirs, especially around sustainability and customer loyalty. Showing that you understand and embody these values will set you apart as a candidate.