At a Glance
- Tasks: Lead the Lending team to provide excellent customer service and support members with loan applications.
- Company: Join No1 CopperPot Credit Union, dedicated to serving the Police community with a personal touch.
- Benefits: Enjoy hybrid working, 21 days annual leave, and opportunities for professional development.
- Other info: Be part of a supportive team culture that values trust and mutual growth.
- Why this job: Make a real impact in members' lives while growing your leadership skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 29802 - 35842 £ per year.
Driving brand visibility, member engagement, and business growth.
Role overview
- Reports to: Member Operations Manager
- Salary starting from: £29,802
- Hours: Full time
- Location: Cheadle Royal Business Park / Hybrid / Agile Working
Key Relationships: Management Team, Colleagues and Members.
Who we are
As a member-owned organisation, we are dedicated to serving the Police community with a personal touch. Our mission is to make saving easy, offer affordable loans, and assist our members in buying or remortgaging their homes. When you join our team, you become part of a team that values trust, support, and mutual growth. We are looking for passionate individuals who share our commitment to making a positive impact on the lives of our members.
Role Overview
The role covers key areas of our lending operations:
- Assisting the Member Operations Manager in leading the Lending team in their provision of excellent customer service levels to members.
- Responsibility for leading and managing all aspects of team performance of the Lending Team, under the guidance of the Member Operations Manager.
- Assisting with assessing members' loan applications, reviewing their individual circumstances and guiding them through the process.
- Providing excellent lending customer service to our members.
- Responding to and fulfilling members' needs that are requested over multiple communication channels (telephone, e-mails, chat, face to face).
- Supporting with operations and procedures promoting company culture, vision, performance, sanctioning loans and delivering growth on the loan book.
Key responsibilities
- Assisting the Member Operations Manager with the training, development, and performance management of the Lending team. This includes completing 121’s and development reviews.
- Deputise for the Member Operations Manager in their absence.
- First point of reference for the teams, actively leading within the office environment as well as remotely. Visibility and availability to the team is vital within this role.
- Planning and organising cover of the team, this includes organising work rotas, holiday cover, training schedules.
- Supporting in the achievement of business growth targets that apply to the role (Loan Value, Loan Turnaround).
- Ensure that loans are processed in an efficient and cost-effective manner.
- Assist with embedding the assessment process in line with lending policies, proposing changes to policy or procedure, whilst ensuring that procedures across the team are kept up to date and adhered to.
- Support with appeals and identify any potential development areas for colleagues, assessing root cause and putting in relevant actions to achieve an improvement in this area.
- Actively identifying and implementing improvements to ways of working, processes and systems to enhance efficiency, simplify tasks and improve member and people experience.
- Coordinate and manage any complaints made to No1 CopperPot Credit Union in line with regulatory guidelines and policy requirements, reporting to the Member Operations Manager.
- Ensure paperwork and information recorded is compliant and meets the regulatory requirements.
- Ensuring members are dealt with in a fair and reasonable manner always maintaining an excellent level of service.
What we need from you
As a Team Leader, you will be aware of the strategic business targets and must work within the risk appetites and lending parameters set by the Directors and the Board. You must provide the team with clear direction in line with strategy and need to keep up to date on all legislation and regulation which may impact the business. This role requires someone with patience, organisational ability and excellent customer service skills.
Skills required
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and with the membership.
- Negotiating skills are key along with the ability to handle complex situations with an element of sensitive understanding.
Key competencies for all roles
- Consistently delivers outstanding customer service in alignment with the Credit Union’s values, mission, and purpose.
- Fosters an inclusive culture and provides clear evidence of ongoing support and impact for Diversity, Equity, and Inclusion (DE&I).
- Ensures all members are treated fairly and reasonably, always upholding a high standard of service.
Employee benefits
- Working hours are Monday to Friday, between 8:00 am and 5:00 pm.
- We’re currently operating with a hybrid working approach, with staff working from home three days per week and at the office two days per week.
- 21 days annual leave entitlement pro rata, increasing by 1 day each year, capped at 26 days.
- In addition, we give all our staff a day off on their birthday.
- Sovereign Healthcare and Death in Service cover provided.
- Three days of volunteering allowed per year in like-minded organisations.
- Opportunity to learn and develop your skills through internal and external training.
- You’ll have the option of joining our discounted group insurance scheme.
- Finally, you will be a valuable asset to the organisation and you can make a difference.
Lending Team Leader in Cheadle employer: No1 CopperPot Credit Union
At No1 CopperPot Credit Union, we pride ourselves on being a supportive and inclusive employer dedicated to the welfare of our staff and the Police community we serve. With a hybrid working model, generous annual leave, and opportunities for professional development, we foster a collaborative work culture that values integrity and teamwork. Join us in making a meaningful impact while enjoying a rewarding career in a not-for-profit environment that prioritises employee well-being and community service.
Contact Details:
No1 CopperPot Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lending Team Leader in Cheadle
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like No1 CopperPot Credit Union. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lending Team Leader in Cheadle
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to No1 CopperPot Credit Union.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on No1 CopperPot Credit Union's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at No1 CopperPot Credit Union
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with No1 CopperPot Credit Union.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at No1 CopperPot Credit Union will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former No1 CopperPot Credit Union employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
