FASHION PROJECT / CLIENT ACCOUNT MANAGER in London

At NO Uniform, we don’t just design uniforms — we dress the brand.

Founded by renowned British couturier Nicholas Oakwell, NO Uniform creates bespoke uniforms that combine couture-level precision, creativity and elegance. Our collections go beyond function, bringing each client’s brand identity to life through considered design and exceptional craftsmanship.

For over 25 years, we have created uniforms for some of the world’s most prestigious hospitality destinations, including Claridge’s, Rosewood, Four Seasons, Raffles, Fairmont, Nobu, Waldorf Astoria.

We are a growing, close-knit team with a shared ambition: to transform the everyday uniform into something extraordinary.

The Role

We are looking for a commercially driven, highly organised Project & Client Account Managerwith a strong background in fashion wholesale to join our London Head Office.

Reporting directly to the Founder, you will manage client relationships and oversee bespoke uniform projects from initial enquiry and creative briefing through to production, delivery and ongoing account development.

Combining relationship management, project delivery and business development, this role requires someone who can build trust with luxury clients, coordinate multiple workstreams and turn commercial opportunities into lasting partnerships. You will take ownership of your accounts, balancing outstanding service with clear attention to budgets, deadlines and profitability.

Key ResponsibilitiesWholesale Sales & Business Development

• Identify and develop new business opportunities across luxury hospitality and related sectors, in the UK and internationally.
• Manage the sales process from initial outreach and enquiry through to presentation, quotation, negotiation and order confirmation.
• Present collections, fabrics, samples and bespoke design proposals with confidence, communicating product features, quality and value.
• Prepare accurate quotations and commercial proposals, taking account of pricing, margins, minimum order quantities and production lead times.
• Work with the Founder to establish sales targets, maintain a healthy pipeline and convert opportunities into long-term accounts.
• Represent NO Uniform at client presentations, trade shows, exhibitions and networking events.

Client Account Management

• Take ownership of a portfolio of clients, building strong relationships with buyers, procurement teams and operational decision-makers.
• Develop account plans that support repeat business, replenishment orders and opportunities across additional departments or properties.
• Guide clients through product selection, sizing, order quantities and delivery requirements.
• Maintain clear communication on order progress, approvals, changes and delivery dates.
• Handle account queries and resolve product or delivery issues promptly, coordinating with the relevant internal teams.
• Maintain accurate client records, sales forecasts and account reporting.

Order Management & Project Delivery

• Manage orders from quotation and purchase order through to sampling, production, dispatch and aftercare.
• Check style details, colourways, size breakdowns, quantities, pricing and delivery information before confirming orders.
• Maintain order books and critical paths, ensuring approvals and production milestones are completed on time.
• Coordinate sample requests, fittings, wear trials and client sign-offs with Design and Production.
• Monitor production progress and flag potential delays, cost changes or quality concerns early.
• Coordinate UK and international deliveries, working with Operations on shipping requirements and documentation.
• Support uniform installations and client handovers, ensuring garments are allocated and delivered accurately.
• Manage replenishment requirements and post-delivery feedback to support ongoing account growth.

Product & Cross-Team Collaboration

• Translate client requirements into clear, accurate briefs for Design, Production and Operations.
• Work with Design to develop lookbooks, range presentations and sample selections that reflect the client’s brand and budget.
• Apply an understanding of garment construction, fabrics, fit and sizing when discussing requirements with clients.
• Keep client-facing product information, pricing and order documentation accurate and up to date.
• Share client feedback and sales insights to inform product development and improve service.

About You

• At least two years’ experience in fashion wholesale sales or wholesale account management , ideally within premium or luxury clothing.
• Demonstrable experience managing accounts and taking orders from collection presentation through to final delivery.
• A proven track record of achieving sales targets, securing repeat business and growing client accounts.
• A practical understanding of wholesale processes, including pricing, margins, order books, minimum quantities, lead times and replenishment.
• Familiarity with garment production, fabrics, sizing, fit and quality standards.
• Strong attention to detail when managing purchase orders, product data and delivery schedules.
• Excellent communication and presentation skills, with confidence dealing with buyers and senior stakeholders.
• Strong organisational skills and the ability to manage several accounts and projects simultaneously.
• A proactive, commercially aware approach, with the confidence to solve problems and take ownership.
• Strong Excel skills and experience using wholesale or fashion order management systems such asZedonk, JOOR or similar platforms .
• Proficiency in Google Workspace and presentation software such as Keynote or PowerPoint.
• Willingness to travel internationally and work flexibly around client meetings, fittings and installations.

Experience in bespoke clothing, corporatewear or uniforms would be an advantage.

• Salary of up to £40,000 per annum, depending on experience.
• 24 days’ paid annual leave, plus UK bank holidays.
• Your birthday off.
• Sick pay
• Team socials.
• Auto-enrolment pension.

Following successful completion of a six-month probation period:

• Optional private health insurance.
• Optional season ticket loan.
• Eligibility for a discretionary performance bonus.

Join NO Uniform and help bring exceptional brands to life — one uniform at a time.

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