Customer Operations Advisor in Padiham

Customer Operations Advisor

£26,396 – £27,495 per annum

Welcome to Graham & Brown Holdings – a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we’ve been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation.

Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.

About G&B Home Living

As a trusted category partner, G&B Home Living collaborates with leading DIY and home retailers, as well as independent specialists, to deliver beautifully curated ranges at exceptional value. Our house brands provide design-rich solutions at affordable prices, while our licensed collections cater to every style and taste.

Discover the breadth of our offering through our online platform, No Two Houses, where inspiration meets versatility.

The Role

We’re looking for a detailed‑oriented person who can process the all-important Sales Orders in a timely and efficient manner. Alongside this, you’ll be the first point of contact for customers both over the phone and on email – so being a confident communicator is key!

You will be working as part of the wider Customer Operations team where everyone lends a hand to make sure our valuable and loyal customers receive the very best service from us.

Key Responsibilities

• Process manual orders received by telephone or e-mail. Deal with Customer Enquiries and Queries.
• Manage orders and deal with any exceptions.
• Check, chase and allocate stock.
• Deal with allocations of promotional lines and new ranges.
• Process pattern room orders for POS, samples, boards and flappers.
• Input and maintain all pricing records, by account and by groups of customers.
• Input all customer SKU codes so these appear on all documentation.
• Carry out all general administration relating to pricing and order management.
• Deal with pricing queries and raise the necessary credits.
• Produce customer reports i.e. shipped reports to update customers of late or cancelled orders.
• Create pro‑forma invoices for new customers and customers with poor credit ratings.
• Provide excellent customer service to both internal and external customers.
• To liaise and update customer specific portals.
• Provide information to warehouse team with regards to specific customer requirements and collection times.
• Ensure all customer requirements are achieved within agreed timescales.

What We’re Looking For

• Previous experience working in a busy sales office.
• Excellent customer service skills – putting the customer at the heart.
• Confident in speaking to customers on the telephone.
• Excellent verbal and written communication skills.
• Ability to be organised and use own initiative.
• A team player.
• Excellent attention to detail.
• A flexible approach to work with good time management skills.
• Ability to solve problems.
• Excellent knowledge of Microsoft Office packages.

What’s In It For You?

You’ll enjoy a competitive salary and a generous benefits package, including:

• 32 days of holiday (inclusive of bank holidays)
• Flexi‑time working – because we believe in work‑life balance
• Your birthday off – take the day to celebrate you
• A 60% discount on our stunning products – perfect for your next home makeover
• A generous 10% pension scheme – we invest in your future
• Life assurance for added peace of mind
• Free on‑site parking and access to company vehicles for business use
• Fun, inclusive social events organised by our brilliant in‑house Fun Squad
• Opportunities for learning, development and progression