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- Tasks: Guide clients through their tattoo journey, ensuring top-notch service and satisfaction.
- Company: Join No Regrets, a leading tattoo studio chain connecting artists with collectors since 2008.
- Benefits: Enjoy casual dress, company pension, healthcare, and discounts on services.
- Why this job: Be part of a creative culture that values connection and artistic expression in the tattoo world.
- Qualifications: 4 years in sales or customer service, with a passion for tattoos and excellent communication skills.
- Other info: This role requires occasional travel; it's not an apprenticeship.
The predicted salary is between 32000 - 44800 £ per year.
Are you passionate about tattoos? Do you have experience in delivering excellent customer service? This might be the role for you. Established in Cheltenham in 2008, No Regrets now has twelve studios across the country with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.
NR is looking for a proactive and enthusiastic Tattoo Sales Supervisor for their Liverpool location. The role will require the candidate to have strong customer service experience and empathetic communication skills, with an interest in tattoos.
The Job:
- Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
- Understand and deliver on KPI’s, working to achieve and exceed the goals of the business.
- Understand the importance of repeat custom and the value of recommendations.
- Deal with all booking enquiries, through telephone, email and face-to-face.
- Ensure proactive management of all studio systems and reporting.
- Have a clear focus on the client's journey, delivering a personal service to each client.
- Strive to always exceed expectations.
- Build excellent relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
- Work proactively within all aspects of the role, showing care and attention to detail with every task.
- An understanding of the tattoo process and being able to advise clients effectively is essential to this role.
About You:
- An interest in tattoos and new innovations within the industry is essential or a willingness to learn.
- An understanding of the tattoo process from enquiry through to aftercare, is also desirable.
- Self-starter with a proactive approach to understanding a growing business.
- Previous experience in a luxury brand, ideally within customer service or sales, of at least 4 years is essential.
- Excellent communication skills, whether in person, over the phone or via email.
- You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
- You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.
Occasional travel between studios may be required so you will either need a full, clean driving licence with access to a car, or be willing to travel via public transport. The ideal candidate will be based in the Liverpool area (or within a commutable distance) in order to work within the studio. This role is not a tattoo apprenticeship, nor will it lead to one.
Job Types: Full-time, Permanent
Pay: From £32,000.00 per year + commission
Additional pay: Bonus / Commission pay
Benefits:
- Casual dress
- Company pension
- Health Care
- Discounted Services
Schedule: 8 hour shift, Tuesday - Saturday
Experience: Sales: 4 years (required)
Work Location: In person
Tattoo Sales Supervisor employer: No Regrets Tattoo Studios
Contact Detail:
No Regrets Tattoo Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tattoo Sales Supervisor
✨Tip Number 1
Familiarise yourself with the tattoo industry and current trends. Being knowledgeable about different styles, artists, and techniques will help you connect with clients and demonstrate your passion for tattoos during the interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their tattoo experiences. This will help you articulate your understanding of the tattoo process and improve your ability to relate to clients' visions.
✨Tip Number 3
Network within the tattoo community, whether online or in person. Attend local tattoo events or conventions to meet artists and potential clients, which can provide valuable insights and connections that may benefit your application.
✨Tip Number 4
Prepare to discuss how you've exceeded customer expectations in previous roles. Think of specific examples where your proactive approach led to repeat business or positive recommendations, as this aligns with the company's focus on client satisfaction.
We think you need these skills to ace Tattoo Sales Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Tattoo Sales Supervisor position. Familiarise yourself with the tattoo process and customer service expectations.
Tailor Your CV: Highlight your relevant experience in sales and customer service, especially within luxury brands. Emphasise any specific achievements that demonstrate your ability to exceed KPIs and build client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tattoos and your understanding of the industry. Mention how your skills align with the company's vision and how you can contribute to enhancing the client journey.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients in previous roles. This could include translating client visions to artists or managing enquiries through various channels.
How to prepare for a job interview at No Regrets Tattoo Studios
✨Show Your Passion for Tattoos
Make sure to express your enthusiasm for tattoos during the interview. Share any personal experiences or stories that highlight your interest in the art form, as this will resonate with the interviewers and demonstrate your genuine passion for the industry.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your previous roles where you provided outstanding customer service. Highlight situations where you went above and beyond to meet client needs, as this aligns perfectly with the expectations of a Tattoo Sales Supervisor.
✨Understand the Tattoo Process
Familiarise yourself with the tattoo process, from initial enquiry to aftercare. Being able to discuss this knowledgeably will show that you can effectively advise clients and help them through their journey, which is crucial for the role.
✨Build Rapport with the Interviewers
Since you'll be working closely with clients and artists, it's important to showcase your interpersonal skills. Engage with the interviewers, ask questions, and relate to them on a personal level to demonstrate your ability to build relationships.
