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- Tasks: Guide clients through their tattoo journey, ensuring exceptional service and satisfaction.
- Company: Join No Regrets, a leading tattoo studio chain connecting artists with collectors since 2008.
- Benefits: Enjoy casual dress, company pension, healthcare, and discounted services.
- Why this job: Be part of a creative culture that values connection and artistic expression in the tattoo industry.
- Qualifications: 4 years of sales experience, excellent communication skills, and a passion for tattoos are essential.
- Other info: This role is not a tattoo apprenticeship; occasional travel between studios may be required.
The predicted salary is between 32000 - 44800 £ per year.
Are you passionate about tattoos? Do you have experience in delivering excellent customer service? This might be the role for you.
Established in Cheltenham in 2008, No Regrets now has twelve studios across the country with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.
NR is looking for a proactive and enthusiastic Tattoo Sales Supervisor for their Liverpool location. The role will require the candidate to have strong customer service experience and empathetic communication skills, with an interest in tattoos.
The Job:
- Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
- Understand and deliver on KPI’s, working to achieve and exceed the goals of the business.
- Understand the importance of repeat custom and the value of recommendations.
- Deal with all booking enquiries, through telephone, email and face-to-face.
- Ensure proactive management of all studio systems and reporting.
- Have a clear focus on the client's journey, delivering a personal service to each client.
- Strive to always exceed expectations.
- Build excellent relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
- Work proactively within all aspects of the role, showing care and attention to detail with every task.
- An understanding of the tattoo process and being able to advise clients effectively is essential to this role.
About You:
- An interest in tattoos and new innovations within the industry is essential or a willingness to learn.
- An understanding of the tattoo process from enquiry through to aftercare, is also desirable.
- Self-starter with a proactive approach to understanding a growing business.
- Previous experience in a luxury brand, ideally within customer service or sales, of at least 4 years is essential.
- Excellent communication skills, whether in person, over the phone or via email.
- You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
- You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.
Occasional travel between studios may be required so you will either need a full, clean driving licence with access to a car, or be willing to travel via public transport. The ideal candidate will be based in the Liverpool area (or within a commutable distance) in order to work within the studio. This role is not a tattoo apprenticeship, nor will it lead to one.
Job Types: Full-time, Permanent
Pay: From £32,000.00 per year + commission
Additional pay: Bonus / Commission pay
Benefits:
- Casual dress
- Company pension
- Health Care
- Discounted Services
Schedule: 8 hour shift, Tuesday - Saturday
Experience: Sales: 4 years (required)
Work Location: In person
Apprenticeship Sales Manager employer: No Regrets Tattoo Studios
Contact Detail:
No Regrets Tattoo Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Sales Manager
✨Tip Number 1
Familiarise yourself with the tattoo industry and current trends. Being knowledgeable about different styles and artists will help you connect with clients and demonstrate your passion for tattoos during interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about their tattoo experiences. This will help you articulate your understanding of the tattoo process and improve your ability to relate to clients.
✨Tip Number 3
Network within the tattoo community, whether online or in person. Attend local tattoo events or conventions to meet artists and potential clients, which can provide valuable insights and connections for your role.
✨Tip Number 4
Showcase your customer service experience by preparing examples of how you've exceeded client expectations in previous roles. This will highlight your proactive approach and ability to build strong relationships, which is crucial for this position.
We think you need these skills to ace Apprenticeship Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant sales roles you've held. Emphasise your communication skills and any previous work in the tattoo or luxury brand industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tattoos and your understanding of the tattoo process. Mention specific experiences where you exceeded customer expectations and how you can contribute to No Regrets' vision.
Showcase Relevant Skills: In your application, clearly outline your empathetic communication skills and ability to build relationships. Provide examples of how you've successfully managed client journeys in previous roles.
Research the Company: Familiarise yourself with No Regrets' mission and values. Understanding their approach to connecting clients with artists will help you align your application with their goals and demonstrate your genuine interest.
How to prepare for a job interview at No Regrets Tattoo Studios
✨Show Your Passion for Tattoos
Make sure to express your genuine interest in tattoos during the interview. Share any personal experiences or knowledge you have about the tattoo industry, as this will demonstrate your enthusiasm and commitment to the role.
✨Highlight Customer Service Experience
Prepare specific examples from your previous roles where you delivered excellent customer service. Discuss how you handled challenging situations and exceeded client expectations, as this is crucial for the Tattoo Sales Supervisor position.
✨Understand the Client's Journey
Familiarise yourself with the entire tattoo process, from initial enquiry to aftercare. Be ready to discuss how you would guide clients through their journey, ensuring they feel supported and valued at every stage.
✨Demonstrate Proactive Communication Skills
Practice articulating your thoughts clearly and confidently, whether in person or over the phone. Show that you can effectively translate a client's vision to the artist and vice versa, which is essential for building strong relationships.
