At a Glance
- Tasks: Guide clients through their tattoo journey, ensuring exceptional service and matching them with the right artists.
- Company: Join No Regrets, a leading tattoo studio chain with a passion for art and connection.
- Benefits: Enjoy a casual dress code, company pension, healthcare, and staff discounts.
- Other info: Full-time role with opportunities for personal growth in a vibrant team.
- Why this job: Be part of a creative environment where your love for tattoos can shine and make a difference.
- Qualifications: 3 years in customer service or sales, with excellent communication skills and a passion for tattoos.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about tattoos? Do you have experience in delivering excellent customer service? This might be the role for you. Established in Cheltenham in 2008, No Regrets now has 13 studios across the country with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.
NR is looking for a proactive and enthusiastic Tattoo Consultant for their Epsom location. The role will require the candidate to have strong customer service experience and empathetic communication skills, with an interest in tattoos.
The Job:
- Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
- Understand and deliver on KPI’s, working to achieve and exceed the goals of the business.
- Understand the importance of repeat custom and the value of recommendations.
- Deal with all booking enquiries, through telephone, email and face-to-face.
- Walk in conversion is an essential part of the business.
- Ensure proactive management of all studio systems and reporting.
- Have a clear focus on the client's journey, delivering a personal service to each client.
- Strive to always exceed expectations.
- Build excellent relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
- Work proactively within all aspects of the role, showing care and attention to detail with every task.
- Have a knowledge of all Front of House processes and collaborate with our Studio Coordinators to ensure consistent service throughout the studio.
- An understanding of the tattoo process and being able to advise clients effectively is essential to this role.
About You:
- Self-starter with a proactive approach to understanding a growing business.
- Previous experience in a high-end environment, ideally within customer service or sales, of at least 3 years is essential.
- Excellent communication skills, whether in person, over the phone or via email.
- You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
- You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.
This role is not a tattoo apprenticeship, nor will it lead to one.
Job Types: Full-time, Permanent
Additional pay: Bonus scheme, Commission pay
Benefits: Casual dress, Company pension, Health care, Staff Discount
Schedule: 8 hour shift, Tuesday - Saturday
Experience: Sales: 3 years (required)
Work Location: In person
Tattoo Sales Supervisor in Surrey employer: No Regrets Studios
No Regrets is an exceptional employer that fosters a vibrant and creative work culture in Epsom, where passion for tattoos meets outstanding customer service. With a commitment to employee growth, we offer comprehensive training and a supportive environment that encourages personal development, alongside attractive benefits such as a company pension, healthcare, and staff discounts. Join us to be part of a dynamic team dedicated to connecting clients with their ideal tattoo artists, ensuring every client leaves with a unique and meaningful piece of art.
StudySmarter Expert Advice🤫
We think this is how you could land Tattoo Sales Supervisor in Surrey
✨Tip Number 1
Get to know the studio inside out! Familiarise yourself with the artists and their styles, so you can confidently match clients with the right tattooist. This knowledge will not only impress during interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to connect with clients is key. Role-play with friends or family to get comfortable translating a client’s vision to an artist and vice versa.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for a client. This will help you stand out as someone who truly understands the importance of repeat custom and recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team at No Regrets.
We think you need these skills to ace Tattoo Sales Supervisor in Surrey
Some tips for your application 🫡
Show Your Passion for Tattoos:When you're writing your application, let your love for tattoos shine through! Share any personal experiences or stories that connect you to the tattoo world. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our tattoo community.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience in your application. We value empathetic communication and the ability to connect with clients, so share examples of how you've gone above and beyond to help customers in the past. This will show us you're the right fit for our team!
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we're looking for, like your sales experience or your understanding of the tattoo process. It’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you can easily keep track of your application status. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at No Regrets Studios
✨Know Your Ink
Before the interview, brush up on your tattoo knowledge! Familiarise yourself with different styles and artists, as well as the tattoo process. This will not only show your passion but also help you connect with clients and artists during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think of situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your ability to deliver excellent service, which is key for this role.
✨Practice Empathetic Communication
Since you'll be translating clients' visions to artists, practice how you communicate empathetically. Role-play common scenarios with a friend, focusing on active listening and responding thoughtfully. This will help you convey your understanding of clients' needs during the interview.
✨Be Proactive and Enthusiastic
Show your proactive nature by asking insightful questions about the studio's goals and how you can contribute. Your enthusiasm for the role and the tattoo industry will shine through, making you a memorable candidate. Remember, they want someone who’s excited to be part of their team!
