At a Glance
- Tasks: Guide clients through their tattoo journey, ensuring exceptional service and matching them with the right artists.
- Company: Join No Regrets, a leading tattoo studio chain with a passion for connecting artists and collectors.
- Benefits: Enjoy casual dress, healthcare, pension, and bonus opportunities in a vibrant work environment.
- Other info: Full-time role with a dynamic team, perfect for those who thrive in a fast-paced environment.
- Why this job: Be part of a creative industry where your love for tattoos can shine and make a difference.
- Qualifications: 3 years in customer service or sales, with excellent communication and a passion for tattoos.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about tattoos? Do you have experience in delivering excellent customer service? This might be the role for you.
Established in Cheltenham in 2008, No Regrets now has 12 studios across the country with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.
NR is looking for a proactive and enthusiastic Tattoo Consultant for their Epsom location. The role will require the candidate to have strong customer service experience and empathetic communication skills, with an interest in tattoos.
The Job
- Act as a consultant to all clients as part of the studio sales process, providing advice and recommendations to ensure the best possible service and outcome.
- Understand and deliver on KPI’s, working to achieve and exceed the goals of the business.
- Understand the importance of repeat custom and the value of recommendations.
- Deal with all booking enquiries, through telephone, email and face-to-face. Walk in conversion is an essential part of the business.
- Ensure proactive management of all studio systems and reporting.
- Have a clear focus on the client's journey, delivering a personal service to each client. Strive to always exceed expectations.
- Build excellent relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
- Work proactively within all aspects of the role, showing care and attention to detail with every task.
- Have a knowledge of all Front of House processes and collaborate with our Studio Coordinators to ensure consistent service throughout the studio.
- An understanding of the tattoo process and being able to advise clients effectively is essential to this role.
About You:
- An interest in tattoos and new innovations within the industry is preferred.
- An understanding of the tattoo process from enquiry through to aftercare, is also desirable.
- Self-starter with a proactive approach to understanding a growing business.
- Previous experience in a high-end environment, ideally within customer service or sales, of at least 3 years is essential.
- Excellent communication skills, whether in person, over the phone or via email. You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
- You will need to be personable and confident around new people, as you will be meeting new clients frequently and working with a diverse team.
This role is not a tattoo apprenticeship, nor will it lead to one.
Job Types: Full-time, Permanent
Additional pay: Bonus scheme, Commission pay
Benefits: Casual dress, Healthcare, Company pension, Bonus & Commission
Schedule: 8 hour shift, Tuesday - Saturday
Experience: Sales: 3 years (required)
Work Location: In person
Locations
Tattoo Sales Supervisor in Epsom, Surrey employer: No Regrets Studios
No Regrets is an exceptional employer that fosters a vibrant and creative work culture in Epsom, where passion for tattoos meets outstanding customer service. With a commitment to employee growth, we offer comprehensive training and development opportunities, alongside competitive benefits such as a bonus scheme, healthcare, and a company pension. Join us in a dynamic environment that values connection and collaboration, ensuring every team member plays a vital role in delivering unforgettable experiences to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Tattoo Sales Supervisor in Epsom, Surrey
✨Tip Number 1
Get to know the studio inside out! Familiarise yourself with the artists, their styles, and the tattoo process. This way, when you chat with clients, you can confidently recommend the perfect artist for their vision.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being personable and relatable is key. Try role-playing with friends to nail down how to translate a client's ideas to the artists.
✨Tip Number 3
Show your passion for tattoos! Share your own experiences or favourite designs during conversations. This not only builds rapport but also shows clients that you genuinely care about their journey.
✨Tip Number 4
Don’t forget to follow up! After a client’s visit, check in to see how they’re feeling about their new ink. This not only enhances their experience but also encourages repeat business and referrals.
We think you need these skills to ace Tattoo Sales Supervisor in Epsom, Surrey
Some tips for your application 🫡
Show Your Passion for Tattoos:Let your love for tattoos shine through in your application! Share any personal experiences or stories that highlight your interest in the art form. This will help us see your enthusiasm and connection to the role.
Highlight Customer Service Skills:Since this role is all about delivering excellent customer service, make sure to showcase your relevant experience. Use specific examples of how you've gone above and beyond for customers in the past to demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention key responsibilities and skills from the listing to show us you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right in our hands. We can’t wait to hear from you!
How to prepare for a job interview at No Regrets Studios
✨Know Your Tattoos
Make sure you brush up on your tattoo knowledge before the interview. Familiarise yourself with different styles, artists, and trends in the industry. This will not only show your passion but also help you connect with the interviewers who are likely to be just as enthusiastic about tattoos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a client or resolved a difficult issue. This will demonstrate your ability to deliver excellent service, which is crucial for this role.
✨Practice Empathetic Communication
Since the role requires strong communication skills, practice how you would translate a client's vision to an artist. Role-play scenarios with a friend or family member to get comfortable with explaining concepts clearly and empathetically. This will help you stand out during the interview.
✨Understand the Sales Process
Familiarise yourself with the sales process specific to the tattoo industry. Be ready to discuss how you would manage bookings, handle enquiries, and convert walk-ins into loyal clients. Showing that you understand the importance of KPIs and repeat custom will impress the interviewers.
