At a Glance
- Tasks: Partner with educators to tackle school absence and implement innovative tech solutions.
- Company: Join a dynamic EdTech scale-up making a real difference in education.
- Benefits: Flexible remote work, supportive culture, and a chance to impact thousands of students.
- Other info: Be part of a mission-driven team dedicated to transforming learning experiences.
- Why this job: Make a lasting impact on children's education and wellbeing while growing your career.
- Qualifications: Background in education and passion for technology-driven solutions.
The predicted salary is between 35000 - 42000 £ per year.
Do you have a background in education and a desire to multiply your impact across hundreds of schools and local authorities? Are you passionate about helping educators tackle school absence through technology? No Isolation is looking for a Customer Success Manager with your experience to join our UK team. If you’re an experienced educator who’s curious about stepping outside the traditional classroom to make a bigger impact, we’d love to hear from you.
Whether you’ve worked in alternative education, collaborated with local authorities, or developed deep expertise in special educational needs, this is your opportunity to take your skills and values into a new chapter. Many of our team members already have backgrounds in school settings and local education authorities.
About Us
We're a 65-person EdTech scale-up operating across Europe, on a mission to help educators bring learning and belonging for every child. Our AV1 robot is deployed across 19 countries with 5,000+ units, supporting schools to improve attendance, belonging, and continuity of learning for children who cannot be physically present. Consistently described as life-changing, it bridges the gap between the student and their peers, restoring both educational continuity and the essential sense of social belonging.
Why this role matters:
- Help educators tackle one of the biggest challenges facing education today.
- Create lasting impact for children who cannot attend school.
- Join a company where your work is valued, your voice matters, and your wellbeing is prioritised.
The Opportunity — Customer Success Manager
This is more than just a job. This is a chance to partner with educators, schools, councils and public authorities to tackle school absence, one of the biggest challenges facing education today. By helping them implement AV1, you'll enable absent students to stay connected to learning and belonging while supporting their successful return to the classroom. Globally, we've already empowered educators to help over 15,000 pupils back into school. In this role, you'll be extending that impact.
In practice, this means that:
- You'll build trusted partnerships with local authorities, schools, and multi-academy trusts, becoming a valued advisor on tackling school absence and helping customers achieve long-term success with AV1.
- You'll lead customer onboarding and implementation projects, defining success measures and ensuring customers realise the full value of AV1.
- You'll become the go-to expert on AV1, advising on best practice, change management, and how to maximise adoption and impact.
Remote Customer Success Manager in Nottingham employer: NO ISOLATION
At No Isolation, we pride ourselves on being a purpose-driven EdTech scale-up that fosters a collaborative and innovative work culture. Our employees enjoy generous benefits, including uncapped commission, flexible working arrangements, and ample opportunities for professional growth and development. By joining our team in North East England, you will have the autonomy to make a significant impact in the education sector while working alongside passionate individuals dedicated to creating inclusive learning environments for all children.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NO ISOLATION. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NO ISOLATION before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NO ISOLATION:Your cover letter is your chance to shine! Tell us why you want to work at NO ISOLATION specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NO ISOLATION!
How to prepare for a job interview at NO ISOLATION
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
