Customer Success Manager in Ardingly

Do you have a background in education and a desire to multiply your impact across hundreds of schools and local authorities? Are you passionate about helping educators tackle school absence through technology? No Isolation is looking for a Customer Success Manager with your experience to join our UK team. If you’re an experienced educator who’s curious about stepping outside the traditional classroom to make a bigger impact, we’d love to hear from you.

About Us: We’re a 65-person EdTech scale-up operating across Europe, on a mission to help educators bring learning and belonging for every child. Our AV1 robot is deployed across 19 countries with 5,000+ units, supporting schools to improve attendance, belonging, and continuity of learning for children who cannot be physically present.

Why this role matters:

• Help educators tackle one of the biggest challenges facing education today.
• Create lasting impact for children who cannot attend school.
• Join a company where your work is valued, your voice matters, and your wellbeing is prioritised.

This is more than just a job. This is a chance to partner with educators, schools, councils and public authorities to tackle school absence. By helping them implement AV1, you'll enable absent students to stay connected to learning and belonging while supporting their successful return to the classroom.

In practice, this means that:

• You’ll build trusted partnerships with local authorities, schools, and multi‑academy trusts, becoming a valued advisor on tackling school absence and helping customers achieve long‑term success with AV1.
• You’ll lead customer onboarding and implementation projects, defining success measures and ensuring customers realise the full value of AV1.
• You’ll become the go‑to expert on AV1, advising on best practice, change management, and how to maximise adoption and impact.
• You’ll work closely with our Account Managers to engage education leaders and decision‑makers, identify opportunities to expand the adoption of AV1 across schools, trusts, local authorities, and regions, and support strategic customer conversations.
• You’ll bring credibility, insight, and empathy to every interaction, helping educators create lasting impact while strengthening AV1’s reach across the UK.

What You Bring — Experience & Capabilities:

• Are a senior practitioner in schools, APs, or similar settings.
• Are a qualified teacher educated to a degree level.
• Have a strong understanding of UK education, especially in SEND or Alternative Provision sector.
• Believe every child deserves access to learning and belonging.
• Have experience working with (or alongside) LAs, MATs, or specialist schools.
• Can build trusted relationships with ease — you’re charismatic, credible, and reliable.
• Are confident in presenting and engaging groups.
• Bring strategic thinking, problem‑solving skills, and a proactive “can‑do” approach.
• Have experience using technology to drive change in education.

Why You’ll Love it Here:

• Impact beyond single school/classroom: You're still in education, still shaping how children experience learning and belonging, just from a different perspective, and at a larger scale than any single school.
• No bureaucracy: Less paperwork, more time actually impacting the educational sector.
• A purpose‑led culture: We are deeply committed to our mission. We set high standards and we support each other with genuine care.
• A team of education experts: You will report to our Director of Customer Success, Simone, an experienced school leader, and be part of a highly experienced Customer Success team with deep educational backgrounds.
• Resources to succeed: We equip you to succeed. You will work closely with our Sales, Marketing, and Product teams, ensuring you have the materials and support needed to help schools thrive.
• Endless growth opportunities in a scaling company: As a scale‑up, we are continuously evolving. This gives you the opportunity to take on new challenges, grow your role, and make a real impact as we expand.
• Flexibility that respects your experience: A remote setup to support a sustainable lifestyle with flexible working around core hours (10:00-15:00).
• A bonus scheme.
• 27 days' annual leave plus bank holidays.
• Enhanced parental benefits.
• Mobile and broadband reimbursement.
• Option to enroll into a salary sacrifice pension scheme.
• Regular company socials and an annual trip away together.

Every partnership you build and every implementation you lead helps schools reduce the impact of school absence. Through AV1, you'll enable more children to stay connected to learning and belonging while supporting their successful return to the classroom.

Location & Practicalities: Remote, ideally based in London or South East of England, given travel to schools and local authorities. Prefer an office? Ours is centrally located in London and open to you anytime.