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- Tasks: Provide 1st line IT support and resolve hardware/software issues.
- Company: No Fuss IT, a dynamic managed IT support company in Rochdale.
- Benefits: Gain qualifications, free on-site parking, and a supportive learning environment.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Passion for IT and willingness to learn; no prior experience needed.
- Other info: Monday to Friday, 9 am to 5 pm, with exciting challenges every day.
No Fuss IT is a managed IT support company based in Rochdale. We work with small, medium and enterprise companies throughout the UK to provide additional IT support and fully managed services. This includes technical support via our IT Help Desk, support with Cloud Servers, Networking and cloud applications such as Microsoft 365, AWS and more. We offer apprenticeship programs.
As you progress through your apprenticeship, you will have the opportunity to learn and become qualified in other applications from our vendors such as Veeam, with the added opportunities of a Level 4, 5 and 6 apprenticeship to degree level.
As an ICT Apprentice, you will be the first point of contact for IT support queries. You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalations. Every day will bring new challenges and opportunities to develop your skills.
Key Responsibilities- Provide 1st line technical support via phone, email, and live chat
- Maintain a high level of customer service and follow service management principles
- Take ownership of user problems and proactively resolve issues
- Log all calls and maintain accurate records of hardware and software problems
- Respond to client enquiries and assist with troubleshooting
- Support users with training and advice on IT equipment
- Escalate complex issues to senior team members when necessary
- Liaise with external technical support when required
Monday – Friday, 9.00 am – 5.00 pm. Based on Queensway in Rochdale, just off the M62, our office has free on‑site parking.
It Apprentice in Rochdale employer: No Fuss IT Ltd
Contact Detail:
No Fuss IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Apprentice in Rochdale
✨Tip Number 1
Get to know the company! Research No Fuss IT and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As an ICT Apprentice, you'll be the first point of contact for IT support queries. Role-play with friends or family to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at No Fuss IT.
We think you need these skills to ace It Apprentice in Rochdale
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about the IT world! Share your experiences, whether it's fixing your mate's laptop or diving into cloud applications. We love seeing genuine enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight any relevant skills or experiences that match what we're looking for in an ICT Apprentice. It shows us you’ve done your homework!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decode your message!
Apply Through Our Website: We recommend applying directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at No Fuss IT Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues and solutions. Familiarise yourself with hardware and software troubleshooting techniques, as well as the applications mentioned in the job description like Microsoft 365 and AWS. This will show that you're ready to jump into the role and tackle those first-line support queries.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for IT support, it's crucial to demonstrate your customer service abilities. Think of examples where you've helped someone solve a problem or provided excellent service. This will highlight your ability to take ownership of user problems and maintain a high level of customer satisfaction.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme and the types of challenges you might face. This shows your enthusiasm for the role and helps you understand how you can grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills. If you’re unsure about something, don’t hesitate to ask for clarification – it’s better to get it right than to guess!
