Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve user issues via phone, email, and live chat.
- Company: Join No Fuss IT Ltd, an award-winning managed services IT provider.
- Benefits: Potential full-time position post-apprenticeship, with valuable experience in IT.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: No prior experience needed, just a passion for technology and helping others.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.
The company may offer a full-time position at the end of the apprenticeship.
Responsibilities
- To provide 1st line technical support, answering support queries via phone, email and live chat.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the ticketing system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of all calls taken.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To allocate more complex calls to the relevant Support member if it cannot be resolved.
- To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.
Working hours: Monday to Friday between 9am to 5pm.
#J-18808-Ljbffr
Ict Apprentice employer: No Fuss IT Ltd
Contact Detail:
No Fuss IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ict Apprentice
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on an apprenticeship or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help us nail those tricky questions and show off our passion for IT.
✨Tip Number 3
Showcase your skills! If you've done any projects or have relevant experience, make sure to talk about them during interviews. We want to demonstrate how we can add value to No Fuss IT.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're genuinely interested in joining the team at No Fuss IT.
We think you need these skills to ace Ict Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Apprentice role. Highlight any relevant experience or skills you have, even if they’re from school projects or personal interests. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you want to join No Fuss IT. Keep it friendly and professional, and don’t forget to mention how you can contribute to our awesome team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it’s through clear writing or examples of past experiences, we want to know you can connect with clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at No Fuss IT Ltd
✨Know Your Tech Basics
Brush up on your fundamental IT knowledge, especially around common hardware and software issues. Being able to discuss basic troubleshooting steps will show that you're proactive and ready to tackle 1st line support queries.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you provided excellent customer service. Be prepared to share how you handled difficult situations or resolved user issues effectively.
✨Familiarise Yourself with Ticketing Systems
Research what ticketing systems are commonly used in IT support. If you can, try to get hands-on experience with one before the interview. This will demonstrate your initiative and readiness to log calls and manage support queries efficiently.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the apprenticeship. This could be about their approach to training or how they handle complex technical issues. It shows your genuine interest in the role and helps you assess if it's the right fit for you.