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- Tasks: Lead and optimise our core IT infrastructure while solving complex technical challenges.
- Company: Join Tropic Skincare, a fast-growing beauty brand with a mission for sustainability.
- Benefits: Enjoy hybrid working, generous holiday, private medical insurance, and a vibrant office culture.
- Why this job: Make a real impact in a dynamic environment that values innovation and creativity.
- Qualifications: 5+ years in infrastructure support with expertise in Microsoft ecosystems and cloud services.
- Other info: Be part of a diverse team committed to empowering communities and creating a greener world.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Tropic Skincare is growing fast, and our IT team plays a vital role in powering that journey, delivering secure, scalable digital services across our manufacturing and commercial business. We’re looking for a Senior Infrastructure & Support Engineer to take a leading role in maintaining and evolving our core infrastructure, driving technical excellence across cloud, networking, security, and operational improvement.
This is a high-impact, hands‑on role for someone who thrives on solving complex problems and improving systems. You’ll act as the highest escalation point for major incidents, support the service desk function, and help embed best practice through strong documentation, process refinement, and proactive problem management. Working closely with teams across Manufacturing, NPD, Customer Service, Marketing, Finance, QA/QC, eCommerce and Digital, you’ll play a key part in ensuring Tropic’s technology enables a brilliant experience for colleagues and customers alike.
Key Responsibilities- 3rd Line Support
- Act as the senior escalation point for complex incidents across Microsoft 365, Azure/AWS, networking, servers, and manufacturing systems.
- Lead root‑cause analysis and permanent fixes.
- Mentor and guide 1st/2nd line engineers.
- Infrastructure & Systems Ownership
- Own and optimise core infrastructure platforms including Entra ID, Microsoft 365, Endpoint Manager, JAMF, and cloud services.
- Manage on‑prem systems (Windows/Linux servers, AD, DNS/DHCP, file services, virtual environments).
- Monitor performance, capacity, and availability.
- Networking & Security
- Maintain network infrastructure (Wi‑Fi, VPN, VLANs, routing/switching).
- Oversee patching, vulnerability remediation, and device compliance.
- Support firewall/security platforms and enforce Cyber Essentials Plus / ISO27001‑aligned controls.
- Ensure high availability for manufacturing and warehouse operations.
- Backup & Resilience
- Manage backup and recovery across Microsoft 365 and critical platforms.
- Test restores and disaster recovery procedures regularly.
- Strengthen business continuity and resilience.
- Project Delivery & Improvement
- Lead or support infrastructure projects (migrations, upgrades, automation, security rollouts).
- Partner with stakeholders across the business.
- Maintain clear documentation and handovers.
- Governance & Compliance
- Support GDPR, cyber security, and IT policy adherence.
- Own technical change control and audit‑ready documentation.
- Strong senior‑level experience in 3rd line infrastructure support with clear platform ownership.
- Deep Microsoft ecosystem expertise across Entra ID, Microsoft 365 security, Intune/Endpoint Manager, Defender, JAMF.
- Proven capability managing Azure infrastructure and governance (AWS exposure beneficial).
- Solid hands‑on background in Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Strong networking knowledge including routing, VLANs, VPNs, Wi‑Fi (Aruba experience desirable).
- Experience administering next‑generation firewalls, segmentation, and secure multi‑site environments.
- Working knowledge of backup, disaster recovery, resilience, and monitoring tools (e.g., SolarWinds, PRTG).
- Practical automation skills using PowerShell, Microsoft Graph, and modern tooling.
- Familiarity with ITSM/service‑management platforms (Jira, Freshservice, Asana).
- A proactive, security‑first mindset aligned with Cyber Essentials Plus, ISO27001 principles, GDPR.
- Strong communication, documentation, and ability to work across technical and non‑technical teams.
- Continuous improvement approach, including using AI‑enabled tools (e.g., Copilot) to enhance IT operations.
- 5+ years’ experience in mixed cloud and on‑prem environments; manufacturing exposure is a plus.
- Relevant certifications desirable (AZ‑104, SC‑300, security/networking qualifications), but experience matters most.
- Employment Type: full‑time, Monday to Friday, 9am‑5pm.
- Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
- Hybrid Working: blend of office and remote working with a minimum of 3 days in the office.
- Salary: starting from ÂŁ45,000.
- Benefits: hybrid working, up to 33 days’ holiday, enhanced family leave, private medical insurance, Medicash plan, life insurance (available after a qualifying period), EAP through the Wisdom App, generous product allowance, 50% discount for family and friends, access to retailer discounts, cycle‑to‑work and electric car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and well‑being treats throughout the year.
- Start Date: immediate.
About Tropic: Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!
We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!
Tropic’s Commitment to Equal Opportunities: Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.
Senior Infrastructure & Support Engineer in London employer: No.4 Design Company Limited
Contact Detail:
No.4 Design Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure & Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Tropic Skincare, understand their values, and be ready to discuss how your skills align with their mission. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your expertise! During interviews, don’t just talk about your experience—bring it to life. Share specific projects you've worked on, especially those involving Microsoft 365, Azure, or any relevant infrastructure improvements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tropic team. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Infrastructure & Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Infrastructure & Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our mission at Tropic. Don’t forget to mention specific projects or achievements that showcase your problem-solving skills.
Showcase Your Technical Skills: In your application, be sure to highlight your hands-on experience with infrastructure management, networking, and security. We love candidates who can demonstrate their technical expertise and proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at No.4 Design Company Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and networking. Be ready to discuss your hands-on experience with these platforms, as well as any specific projects you've led or contributed to. This will show that you're not just familiar with the tools, but that you can also leverage them effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about complex incidents you've handled in the past. Think of specific examples where you led root-cause analysis or implemented permanent fixes. This will demonstrate your ability to tackle challenges head-on and your proactive approach to problem management.
✨Showcase Your Communication Skills
Since you'll be working closely with various teams, it's crucial to highlight your communication abilities. Prepare to discuss how you've documented processes or refined workflows in previous roles. This will illustrate your capability to bridge the gap between technical and non-technical teams.
✨Emphasise Continuous Improvement
Tropic values a continuous improvement mindset, so be ready to talk about how you've used automation tools like PowerShell or AI-enabled solutions to enhance IT operations. Share any experiences where you've driven operational improvements or optimised systems, as this aligns perfectly with their goals.
