At a Glance
- Tasks: Lead infrastructure support and solve complex tech problems in a dynamic environment.
- Company: Join Tropic Skincare, a fast-growing beauty brand with a mission for sustainability.
- Benefits: Enjoy hybrid working, generous holiday, private medical insurance, and a vibrant office culture.
- Other info: Be part of a diverse team committed to innovation and community empowerment.
- Why this job: Make a real impact on technology that enhances customer experiences and supports a green mission.
- Qualifications: 5+ years in infrastructure support with expertise in Microsoft ecosystems and cloud services.
The predicted salary is between 45000 - 63000 € per year.
Tropic Skincare is growing fast, and our IT team plays a vital role in powering that journey, delivering secure, scalable digital services across our manufacturing and commercial business. We’re looking for a Senior Infrastructure & Support Engineer to take a leading role in maintaining and evolving our core infrastructure, driving technical excellence across cloud, networking, security, and operational improvement. This is a high-impact, hands‑on role for someone who thrives on solving complex problems and improving systems. You’ll act as the highest escalation point for major incidents, support the service desk function, and help embed best practice through strong documentation, process refinement, and proactive problem management. Working closely with teams across Manufacturing, NPD, Customer Service, Marketing, Finance, QA/QC, eCommerce and Digital, you’ll play a key part in ensuring Tropic’s technology enables a brilliant experience for colleagues and customers alike.
Key Responsibilities
- 3rd Line Support: Act as the senior escalation point for complex incidents across Microsoft 365, Azure/AWS, networking, servers, and manufacturing systems. Lead root‑cause analysis and permanent fixes. Mentor and guide 1st/2nd line engineers.
- Infrastructure & Systems Ownership: Own and optimise core infrastructure platforms including Entra ID, Microsoft 365, Endpoint Manager, JAMF, and cloud services. Manage on‑prem systems (Windows/Linux servers, AD, DNS/DHCP, file services, virtual environments). Monitor performance, capacity, and availability.
- Networking & Security: Maintain network infrastructure (Wi‑Fi, VPN, VLANs, routing/switching). Oversee patching, vulnerability remediation, and device compliance. Support firewall/security platforms and enforce Cyber Essentials Plus / ISO27001‑aligned controls. Ensure high availability for manufacturing and warehouse operations.
- Backup & Resilience: Manage backup and recovery across Microsoft 365 and critical platforms. Test restores and disaster recovery procedures regularly. Strengthen business continuity and resilience.
- Project Delivery & Improvement: Lead or support infrastructure projects (migrations, upgrades, automation, security rollouts). Partner with stakeholders across the business. Maintain clear documentation and handovers.
- Governance & Compliance: Support GDPR, cyber security, and IT policy adherence. Own technical change control and audit‑ready documentation.
What We’re Looking For
- Strong senior‑level experience in 3rd line infrastructure support with clear platform ownership.
- Deep Microsoft ecosystem expertise across Entra ID, Microsoft 365 security, Intune/Endpoint Manager, Defender, JAMF.
- Proven capability managing Azure infrastructure and governance (AWS exposure beneficial).
- Solid hands‑on background in Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Strong networking knowledge including routing, VLANs, VPNs, Wi‑Fi (Aruba experience desirable).
- Experience administering next‑generation firewalls, segmentation, and secure multi‑site environments.
- Working knowledge of backup, disaster recovery, resilience, and monitoring tools (e.g., SolarWinds, PRTG).
- Practical automation skills using PowerShell, Microsoft Graph, and modern tooling.
- Familiarity with ITSM/service‑management platforms (Jira, Freshservice, Asana).
- A proactive, security‑first mindset aligned with Cyber Essentials Plus, ISO27001 principles, GDPR.
- Strong communication, documentation, and ability to work across technical and non‑technical teams.
- Continuous improvement approach, including using AI‑enabled tools (e.g., Copilot) to enhance IT operations.
- 5+ years’ experience in mixed cloud and on‑prem environments; manufacturing exposure is a plus.
- Relevant certifications desirable (AZ‑104, SC‑300, security/networking qualifications), but experience matters most.
What We Offer
- Employment Type: full‑time, Monday to Friday, 9am‑5pm.
- Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
- Hybrid Working: blend of office and remote working with a minimum of 3 days in the office.
- Salary: starting from £45,000.
- Benefits: hybrid working, up to 33 days’ holiday, enhanced family leave, private medical insurance, Medicash plan, life insurance (available after a qualifying period), EAP through the Wisdom App, generous product allowance, 50% discount for family and friends, access to retailer discounts, cycle‑to‑work and electric car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and well‑being treats throughout the year.
- Start Date: immediate.
About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!
Tropic’s Commitment to Equal Opportunities
Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.
Senior Infrastructure & Support Engineer in Croydon employer: No.4 Design Company Limited
Tropic Skincare is an exceptional employer, offering a vibrant work culture that prioritises innovation and sustainability. With a strong focus on employee growth, you will have the opportunity to lead impactful projects while enjoying benefits such as hybrid working, generous holiday allowances, and a supportive environment that fosters collaboration across diverse teams. Located conveniently near Beddington Lane Tram stop, our dog-friendly HQ provides a unique atmosphere where creativity thrives, making it an ideal place for those passionate about skincare and community empowerment.
Contact Detail:
No.4 Design Company Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure & Support Engineer in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your skills align with their needs. Tailor your responses to show how you can contribute to their mission.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves tackling complex issues, consider doing mock interviews or technical challenges that reflect the kind of problems you might face at Tropic Skincare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our vibrant team at Tropic.
We think you need these skills to ace Senior Infrastructure & Support Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Infrastructure & Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant certifications. We want to see how your skills align with what we’re looking for!
Showcase Problem-Solving Skills:In your application, don’t just list your technical skills; share examples of complex problems you’ve solved in previous roles. We love candidates who can demonstrate their hands-on experience and proactive approach to challenges.
Keep It Clear and Concise:When writing your cover letter, keep it clear and concise. Focus on your key achievements and how they relate to our needs. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, your application goes directly to us, and we can review it faster. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at No.4 Design Company Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365, Azure, and networking. Brush up on your knowledge of Entra ID, Endpoint Manager, and JAMF, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in infrastructure support. Highlight your experience with root-cause analysis and how you’ve implemented permanent fixes in past roles.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, be ready to share experiences where you’ve successfully collaborated across departments. Emphasise your communication skills and how you’ve helped non-technical teams understand technical concepts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your ability to handle major incidents or security breaches. Think through your approach to managing these situations and be prepared to explain your thought process clearly.
