Head of Events & Experiences in Croydon

We’re looking for a Head of Events & Experience to reimagine and elevate how our community comes together - someone with the creativity, strategic vision, and hands‑on expertise to shape the next era of Tropic’s experiential storytelling. This is a multi‑factual role, calling for a well‑rounded events professional with a wealth of experience across every corner of the industry, from global incentive trips and large‑scale conferences to intimate retreats, immersive training, and heartfelt recognition moments. Working closely with our Managing Director and the wider Ambassador Experience team, you’ll bring together creative excellence, operational precision, and emotional intelligence. You’ll lead and inspire a talented team to turn ideas into unforgettable reality - blending creativity with logistics, passion with purpose, and strategy with heart. From concept to curtain call, you’ll ensure every experience captures the spirit of Tropic and sets a new standard for what experiential connection can be.

If you’re an accomplished event leader with a proven track record across travel, large‑scale production, and community‑led experiences - and a love for creating moments that truly move people - this is your moment.

Key Responsibilities:

• Strategy & Experience Design
  • Own the strategic vision and roadmap for all ambassador events, incentives, and recognition experiences – ensuring they evolve alongside Tropic’s growth.
  • Design both national and local experience formats, building scalable models that connect, celebrate, and inspire ambassadors wherever they are.
  • Shape the future of Tropic’s event and incentive travel programmes, creating premium experiences that showcase our brand on a global stage.
  • Bring fresh, creative thinking to every project – pushing the boundaries of innovation, storytelling, and emotional impact.
• Event Leadership & Delivery
  • Lead the end‑to‑end planning and execution of all Tropic events – from Glammies and TropicFest to leadership retreats and launch events.
  • Oversee logistics, production, content, budgets, and contingency planning with confidence and flair.
  • Deliver seamless operations while maintaining the magic at every touchpoint – from stage design and entertainment to surprise moments and gifting.
  • Travel to lead on‑site delivery of events and incentives, ensuring excellence every step of the way.
• Incentives & Recognition
  • Partner with the Incentives & Recognition team to shape the next era of Tropic’s reward culture.
  • Deliver extraordinary incentive trips that feel earned, personal, and emotionally powerful.
  • Ensure every recognition moment – from milestone rewards to surprise gifts – feels deeply personal and full of joy.
  • Work closely with the Incentives & Recognition Manager to align promotions, gifting, and recognition with ambassador performance and culture.
• Leadership & Collaboration
  • Lead and mentor a multi‑skilled team within the Events & Experience department, fostering creativity, accountability, and innovation.
  • Build strong relationships across HQ – with Product, Marketing, Operations, and Leadership Development – to deliver joined‑up, world‑class experiences.
  • Collaborate across departments to turn bold creative visions into reality, always grounded in insights from our ambassadors and business goals.
• Commercial & Operational Excellence
  • Own all event and recognition budgets, ensuring maximum impact, efficiency, and sustainability.
  • Manage and renegotiate supplier relationships to secure best‑in‑class service and value.
  • Drive smarter, more sustainable sourcing and gifting solutions that align with Tropic’s values, storytelling, and scale.

What We’re Looking For:

• Significant senior events management experience, ideally with global exposure and at least five years in a leadership role.
• A proven track record in delivering large‑scale events, incentive travel, and recognition programmes that inspire and engage.
• Exceptional creativity with the ability to elevate experiences beyond expectations.
• Strong organisational, production, and project management skills with meticulous attention to detail.
• Proven ability to manage budgets, contracts, and suppliers effectively.
• A strategic, hands‑on leader who thrives under pressure and inspires teams to excel.
• Deep understanding of emotional storytelling and audience engagement through experience design.
• Commercially astute, data‑driven, and confident in balancing creative excellence with smart business decisions.
• A natural relationship builder, collaborative and passionate about creating experiences that truly resonate.

What We Offer:

• Employment type: Full‑time, Monday–Friday, 9 am–5 pm (with flexibility for travel, events, and occasional evenings/weekends).
• Location: Tropic HQ, Croydon (a short walk from Beddington Lane Tram Stop with direct links to East Croydon & Wimbledon).
• Hybrid working: 4 days in office, 1 day remote.
• Salary: Starting from £60,000 per annum, depending on experience.
• Benefits: Hybrid working, up to 33 days’ holiday, enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year.

About Tropic:

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

Tropic’s Commitment to Equal Opportunities:

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.