Clinic Co-Ordinator

Join a fast-growing dermatology-led clinic in London that puts patient experience at the heart of everything we do. We\’re on a mission to deliver exceptional skin health services—from expert dermatology to advanced laser and acne treatments—through a personal, straightforward, and uplifting approach.

We\’re looking for someone to be the glue that holds the patient experience and clinic operations together. This isn’t just a front-of-house role—it’s about creating a seamless journey for our patients and supporting the consultants and wider team to ensure every day runs brilliantly.

Key Responsibilities

Patient Experience

· Be the welcoming face and first point of contact—on the phone, email, and in person

· Manage appointment bookings, rebookings and follow-ups with warmth, clarity and efficiency

· Maintain constant, friendly contact.

· Support our dermatologists and clinicians so they can do their best work

Clinic Operations

· Maximise the clinic diary by prioritising high-value and in-demand services

· Manage clinic payments and ensure financial accuracy with integrity

· Ensure daily checks are completed, from cleaning to infection control

· Take charge of stock management and liaise with suppliers and contractors

Growth & Development

· Support event planning, social media activity, and digital brand promotion

· Collect and analyse patient feedback to help us continuously improve

· Contribute ideas for increasing loyalty, referrals, and retention

What You Bring

· A natural communicator with warmth, pride, and energy

· Excellent organisation and attention to detail, with the ability to juggle tasks calmly and effectively

· Trustworthy and confident when handling payments, invoices and financial transactions

· Experience in a patient- or client-facing role, ideally within healthcare, wellness, aesthetics, or luxury hospitality

· A team player who takes initiative and enjoys variety in their day

· Comfortable using digital tools such as CRM systems (e.g. HubSpot), booking platforms and cloud-based calendars

· Social media confidence – from helping with reels to supporting campaigns and events

· A working knowledge of infection prevention and stock control processes (training can be provided)

· A passion for skincare or wellness – personal interest or previous industry exposure

· Degree-level candidate preferred

What You’ll Love

· A close-knit, passionate team

· Warm, calm, welcoming clinic environment

· Career development opportunities as we grow

· The chance to shape how we do things