At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and manage hotel operations.
- Company: No.131 The Promenade, a top-rated hotel blending classic charm with modern flair.
- Benefits: Enjoy staff discounts, flexible days off, and opportunities for career growth.
- Other info: Join a vibrant team in a beautiful location with exciting events and incentives.
- Why this job: Be the face of a renowned hotel and make a lasting impact on guests' stays.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Classic on the outside, contemporary British on the inside.
Traditional Georgian architecture, eclectic modern design, delicious, all-day dining.
No.131 The Promenade is just a stone’s throw from the Montpellier district of Cheltenham, and has been named among the best hotels in the Cotswolds.
Benefits
- Equal Share of Tronc
- Discount in Family businesses
- 50% staff F&B discount
- Salary Sacrifve available
- Contributory pension scheme
- Refer a friend reward scheme
- Uniform provided
- Duty meals
- Flexible Days/Rostered days off
- Additional holiday increase up to 5 extra days based on time employed
- Team events & incentives
Key Responsibilities
- Brand Leader
- To ensure the guest welcome and guest experience is memorable and exceptional; developing a loyal following of returning guests who love what we do.
- To develop and maintain policies and procedures which adhere to No.131 standards
- To lead by example in appearance, attitude, and professionalism
- To ensure brand standards and quality is maintained and protected; ensuring all furniture, silverware, books and decorations are kept well, stocks are recorded, maintenance kept up to date, renovations and furnishings are up to date and on point
- Finance & Stock Management
- To take understand and be fully accountable for the Profit & Loss (P&L) of the Hotel @ 131
- To manage the rota to ensure smooth service delivery; ensuring accurate forecasting, heatmapping, budgeting, rota planning, and cost management
- Manage stock and ordering effectively and efficiently and be fully accountable for stocktake within the Hotel @ 131, ensuring that wastage is kept to a minimum
- To adhere to company policy regarding nominated suppliers, purchase orders, and cash policies
- To adhere to accounts policies and requests from the Finance Department
- To adhere to the company’s financial policies and procedures re. company expenditure, cash handling and banking processes
- To ensure the company payroll policy is followed and adhered to; ensuring any discrepancies are followed up and dealt with immediately
- To deliver accurate financial reports according to the Company procedures
- To ensure that all stock, uniform and other company items are monitored, accounted for and treated with the utmost respect (informing staff that they have the same responsibility)
- To deliver invoices in a timely manner as per company policy
- To manage suppliers as per agreed budgets and policy procedures
- People Management
- To take responsibility for the day-to-day management of the Hotel @ 131 team
- To take responsibility for the recruitment and selection of talented and highly skilled staff
- To manage the induction process of new starters within your area in accordance with company policy
- To manage develop and encourage the team to excel above and beyond expectations through training and succession plans to retain and motivate staff
- To manage performance issues and escalating concerns as per company policy
- To ensure people management processes are followed as per company policy re. sickness absence, family friendly policies, holidays, performance reviews, grievance etc.
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Reception Manager in Cheltenham employer: No.131 The Promenade
At No.131 The Promenade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual growth. Located in the heart of Cheltenham, our staff enjoy a range of benefits including flexible working hours, generous discounts, and opportunities for professional development through regular team events and incentives. Join us to be part of a dedicated team that is committed to delivering outstanding service in a beautifully designed environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like No.131 The Promenade. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to No.131 The Promenade
Don't be shy about reaching out to No.131 The Promenade directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about No.131 The Promenade and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at No.131 The Promenade
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
