At a Glance
- Tasks: Be the friendly face for patients, managing appointments and supporting medical teams.
- Company: Join the Norfolk and Norwich University Hospitals NHS Foundation Trust, a caring and dedicated environment.
- Benefits: Enjoy flexible hours, gym discounts, and access to counselling support.
- Other info: Opportunities for career growth in a supportive team.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23970 - 26474 £ per year.
A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. Are you people‑focused, respectful, hold integrity, dedicated and maintain excellent standards? As a Receptionist within the Oncology and Haematology Directorate you can help support our outpatient department covering the Colney Centre, Mulbarton Ward, Chemotherapy and Radiotherapy treatment areas, and the Weybourne Day Unit. Your role will involve providing an efficient administrative service for patients while working with medical and non‑medical teams across the Directorate.
Working Hours and Schedule
The Colney Centre operates from 07:30 to 20:00 Monday to Friday, the Weybourne Day Unit from 08:00 to 18:00 Monday to Friday and 08:00 to 16:00 Saturday. This position requires flexible working, including occasional weekends and bank holidays.
Responsibilities
- First point of contact for visitors or callers with queries.
- Book and manage outpatient appointments.
- Admit and discharge day‑case chemotherapy patients.
- Arrange transport for patients.
- Manage waiting lists in line with the Referral to Treatment process and perform other admin tasks, providing support to technical, secretarial, medical and nursing staff.
- Prioritise and arrange appointments, maintain appointment systems, identify test requests and investigations, and coordinate various clinics.
- Handle patient and staff enquiries in person or by telephone, courteously and confidentially.
- Ensure patient safety and well‑being in waiting areas and alert staff to any concerns.
- Keep a log of telephone requests for investigations, prioritise them and convey messages to technical staff.
- Maintain appointment lists and prepare them for clinical work.
- Prepare notes for clinics, investigations or on staff request.
- Maintain records of note transfers to and from the department.
- Understand the 18‑Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- Liaise with Secretaries and other departments within the Trust to ensure case notes, X‑rays and referrals are available for outpatient clinics; coordinate with external stakeholders for referrals if necessary.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi‑faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hour confidential counselling support
- On‑site nursery at NNUH Colney Lane
- On‑site cafes offering staff discounts at NNUH Colney Lane
Receptionist - Oncology and Haematology employer: Nnuh Colney Lane
Norfolk and Norwich University Hospitals NHS Foundation Trust is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about patient care. As a Receptionist in the Oncology and Haematology Directorate, you will benefit from flexible working hours, access to a fast track physiotherapy service, and a range of employee support initiatives, including on-site childcare and counselling services. With a commitment to professional development and a focus on employee well-being, this role offers a meaningful opportunity to contribute to the health and safety of patients while growing within a respected NHS environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Oncology and Haematology
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Norfolk and Norwich University Hospitals NHS Foundation Trust. They can give you the inside scoop on what it’s really like to work there and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to the receptionist role. Think about how your people-focused attitude and respect for patient confidentiality can shine through in your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed appointments or handled enquiries in previous roles. This will demonstrate your ability to keep things running smoothly in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Receptionist - Oncology and Haematology
Some tips for your application 🫡
Show Your People Skills:As a Receptionist, you'll be the first point of contact for visitors and callers. Make sure to highlight your people-focused attitude and how you handle queries with respect and integrity in your application.
Tailor Your Experience:We want to see how your previous experience aligns with the responsibilities listed in the job description. Be specific about your administrative skills and any relevant roles you've had that involved managing appointments or working with medical teams.
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional role in healthcare. Use a friendly tone but keep it respectful and clear. Show us that you can balance professionalism with a warm approach.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nnuh Colney Lane
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist in Oncology and Haematology. Familiarise yourself with terms like 'Referral to Treatment process' and '18-Week Pathway'. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your People Skills
As the first point of contact for patients and visitors, your people skills are crucial. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to maintain a respectful and supportive environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would manage a busy waiting area or handle a patient’s query. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced in the department, or how success is measured in this role. This shows your genuine interest and helps you gauge if the position is the right fit for you.
