At a Glance
- Tasks: Manage appointments and support healthcare teams in a busy outpatient environment.
- Company: Join a compassionate health care team dedicated to patient well-being.
- Benefits: Enjoy flexible hours, gym discounts, and career development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong IT skills, excellent communication, and teamwork abilities required.
The predicted salary is between 29970 - 36483 £ per year.
The successful candidate will support the delivery of high‑quality, safe, and compassionate health care by managing a large, growing waiting list for the Urology, Breast, Vascular, and General Surgery outpatient teams. They will act as a role model, demonstrating NNUH’s PRIDE values and working across all aspects of the role.
Responsibilities
- Provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
- Deal with patients and external and internal staff enquiries in person or via telephone, in a courteous and confidential manner and provide assistance as required.
- Ensure patients’ safety and well‑being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- Keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- Ensure appointment lists are maintained and prepared in readiness for clinical work.
- Obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- Maintain a record of the transfer of notes to and from the department.
- Understand the 18‑Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- Liaise with Secretaries and other departments within the Trust to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic, and with external stakeholders to obtain referrals if necessary.
Qualifications & Requirements
- Good IT skills with the ability to learn multiple Trust IT systems and use the Patient Administration System (PAS) with real‑time data entry.
- Excellent communication, confidentiality and teamwork skills.
- Strong organisational and prioritisation abilities, with a flexible attitude to meet the demands of high‑volume outpatient services.
- Consistent demonstration of NNUH’s PRIDE values.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi‑faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hour confidential counselling support
- On‑site nursery at NNUH Colney Lane
- On‑site cafés offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Receptionist - General Surgery Outpatients employer: Nnuh Colney Lane
At NNUH, we pride ourselves on fostering a supportive and compassionate work environment that prioritises the well-being of both our staff and patients. As a Receptionist in the General Surgery Outpatients department, you will benefit from flexible working hours, access to a fast track physiotherapy service, and numerous career development opportunities, all while embodying our PRIDE values. With on-site amenities like a nursery and cafés offering discounts, as well as a strong emphasis on employee welfare, NNUH is an excellent employer for those seeking meaningful and rewarding healthcare careers.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - General Surgery Outpatients
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the department and its staff. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role, especially around communication and organisation, which are key for a receptionist.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - General Surgery Outpatients
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your organisational skills and any experience in a healthcare setting, as these will be key for the Receptionist role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your communication skills and your understanding of the NNUH’s PRIDE values. Share specific examples of how you've demonstrated these values in previous roles.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon and ensure that your qualifications and experiences are easy to understand, especially your IT skills and ability to handle high-volume tasks.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application is received promptly and you’ll have access to all the latest updates about the position.
How to prepare for a job interview at Nnuh Colney Lane
✨Know the PRIDE Values
Before your interview, make sure you understand NNUH’s PRIDE values. These values are crucial for the role, so think of examples from your past experiences that demonstrate how you embody these principles. This will show that you’re not just a fit for the job, but also for the organisation's culture.
✨Master the Appointment Systems
Familiarise yourself with common appointment systems and patient administration software. If you can, practice using similar systems or even look up tutorials online. Being able to discuss your IT skills confidently will impress the interviewers and show that you're ready to hit the ground running.
✨Prepare for Patient Interactions
Think about how you would handle various patient scenarios, especially those requiring confidentiality and compassion. Prepare some role-play answers for potential questions about dealing with difficult patients or managing high-pressure situations. This will help you convey your excellent communication skills during the interview.
✨Organise Your Thoughts
Given the fast-paced nature of outpatient services, it’s essential to demonstrate strong organisational skills. Prepare a few examples of how you've successfully managed multiple tasks or prioritised effectively in previous roles. This will reassure the interviewers that you can handle the demands of the position.
