At a Glance
- Tasks: Provide a welcoming reception service and support the Breast Surgery Department.
- Company: Join the Norfolk and Norwich University Hospitals NHS Foundation Trust, a leader in compassionate healthcare.
- Benefits: Enjoy flexible hours, discounted gym memberships, and access to counselling support.
- Other info: Be part of a dynamic team that values respect, integrity, and excellence.
- Why this job: Make a real difference by supporting patients and families in a caring environment.
- Qualifications: Excellent communication and organisational skills are essential.
The predicted salary is between 23970 - 25674 £ per year.
The Breast Surgery Department at the Norfolk and Norwich University Hospital is looking for a friendly, professional and dedicated individual to join the Administration team as a receptionist. As part of this busy and varied role, the successful candidate will support the Breast Department by providing a high-quality reception and support service within the outpatient department.
A visible and approachable point of contact for patients, families, carers and visitors, helping them feel supported from the moment they arrive. You will support the delivery of a high quality, safe and compassionate healthcare service, and all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
The successful candidate will be expected to have excellent communication and organisational skills with the ability to prioritise an ever-changing workload, and the ability to work independently and as part of a larger team. As a Receptionist in Outpatients, you will be the first point of contact for patients, relatives and visitors, providing a welcoming, professional and efficient reception service.
You’ll manage patient arrivals, confirm demographics, oversee waiting areas and support clinic flow to ensure a safe, smooth experience. Your role includes booking, cancelling and amending appointments, preparing clinic lists and case notes, and ensuring all information is recorded accurately and in real time on PAS, including RTT updates and post session outcomes. You will liaise with secretaries, clinical teams and other departments to make sure referrals, investigations, X-rays and essential documentation are available for every clinic.
You will handle telephone and face‑to‑face enquiries courteously, prioritise requests, maintain filing systems, track notes, and arrange patient transport when required. Working as part of a busy multidisciplinary team, you’ll support colleagues, follow Trust policies and uphold NNUH’s PRIDE values in all aspects of your work.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Responsibilities:- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co‑ordinating the various clinics within the department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well‑being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hours confidential counselling support
- On‑site Nursery at NNUH Colney Lane
- On‑site cafes offering staff discounts at NNUH Colney Lane
Receptionist - Breast surgery | Norfolk and Norwich University Hospitals NHS Foundation Trust employer: Nnuh Colney Lane
Norfolk and Norwich University Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment where staff are encouraged to embody the PRIDE values of People focused, Respect, Integrity, Dedication, and Excellence. As a Receptionist in the Breast Surgery Department, you will enjoy flexible working hours, access to a fast track physiotherapy service, and various employee benefits including discounted gym memberships and on-site childcare facilities, all while playing a vital role in delivering compassionate healthcare to patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Breast surgery | Norfolk and Norwich University Hospitals NHS Foundation Trust
✨Tip Number 1
Get to know the department! Research the Breast Surgery Department at NNUH and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and visitors. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries with ease.
✨Tip Number 3
Network like a pro! Connect with current or former staff at NNUH on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at NNUH. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist - Breast surgery | Norfolk and Norwich University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see how you can connect with patients and make them feel welcome right from the start!
Highlight Relevant Skills:Make sure to emphasise your excellent communication and organisational skills. We’re looking for someone who can juggle tasks and keep everything running smoothly, so give us examples of how you've done this before.
Be Detail-Oriented:Since you'll be managing appointments and patient information, accuracy is key! Show us that you pay attention to detail by mentioning any experience you have with data entry or managing records.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Nnuh Colney Lane
✨Know the PRIDE Values
Familiarise yourself with the NNUH’s PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. Be ready to discuss how you embody these values in your previous roles, especially in a busy environment like a hospital.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Prepare examples of how you've effectively communicated in past roles, whether face-to-face or over the phone, and how you handled difficult situations with courtesy and professionalism.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. Think of specific instances where you successfully juggled appointments, managed waiting areas, or coordinated with different teams to ensure smooth operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responses to potential situations you might face as a receptionist, such as dealing with a patient who is anxious or managing a sudden influx of visitors.
