At a Glance
- Tasks: Be the friendly face for patients, managing appointments and supporting medical teams.
- Company: Join the Norfolk and Norwich University Hospitals NHS Foundation Trust, a caring and dedicated environment.
- Benefits: Enjoy flexible hours, gym discounts, and access to your pay as you earn it.
- Other info: Flexible working with opportunities for personal growth and support.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: People-focused attitude and strong communication skills are essential.
The predicted salary is between 23970 - 25474 £ per year.
A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. Are you people‑focused, respectful, hold integrity, dedicated and maintain excellent standards? As a Receptionist within the Oncology and Haematology Directorate you can help support our outpatient department covering the Colney Centre, Mulbarton Ward, Chemotherapy and Radiotherapy treatment areas, and the Weybourne Day Unit. Your role will involve providing an efficient administrative service for patients while working with medical and non‑medical teams across the Directorate.
Working Hours and Schedule
The Colney Centre operates from 07:30 to 20:00 Monday to Friday, the Weybourne Day Unit from 08:00 to 18:00 Monday to Friday and 08:00 to 16:00 Saturday. This position requires flexible working, including occasional weekends and bank holidays.
Responsibilities
- First point of contact for visitors or callers with queries.
- Book and manage outpatient appointments.
- Admit and discharge day‑case chemotherapy patients.
- Arrange transport for patients.
- Manage waiting lists in line with the Referral to Treatment process and perform other admin tasks, providing support to technical, secretarial, medical and nursing staff.
- Prioritise and arrange appointments, maintain appointment systems, identify test requests and investigations, and coordinate various clinics.
- Handle patient and staff enquiries in person or by telephone, courteously and confidentially.
- Ensure patient safety and well‑being in waiting areas and alert staff to any concerns.
- Keep a log of telephone requests for investigations, prioritise them and convey messages to technical staff.
- Maintain appointment lists and prepare them for clinical work.
- Prepare notes for clinics, investigations or on staff request.
- Maintain records of note transfers to and from the department.
- Understand the 18‑Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- Liaise with Secretaries and other departments within the Trust to ensure case notes, X‑rays and referrals are available for outpatient clinics; coordinate with external stakeholders for referrals if necessary.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi‑faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hour confidential counselling support
- On‑site nursery at NNUH Colney Lane
- On‑site cafes offering staff discounts at NNUH Colney Lane
Patient Concierge — Oncology & Haematology (Flexible Hours) employer: Nnuh Colney Lane
Norfolk and Norwich University Hospitals NHS Foundation Trust is an exceptional employer that prioritises patient care while fostering a supportive and inclusive work environment. With flexible working hours, comprehensive benefits such as access to physiotherapy services, discounted gym memberships, and on-site childcare, employees are empowered to maintain a healthy work-life balance. The Trust also offers numerous opportunities for professional growth and development, making it an ideal place for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Concierge — Oncology & Haematology (Flexible Hours)
✨Tip Number 1
Network like a pro! Reach out to people in the oncology and haematology field, whether through LinkedIn or local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research common questions for patient concierge roles and practice your responses. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for patient care shine through. We want to see how you connect with others and demonstrate your commitment to excellent standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Patient Concierge — Oncology & Haematology (Flexible Hours)
Some tips for your application 🫡
Show Your People Skills:As a Patient Concierge, you'll be the first point of contact for visitors and callers. Make sure to highlight your people-focused approach in your application. Share examples of how you've handled enquiries or supported patients in the past.
Tailor Your Application:We want to see how you fit into our team! Customise your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Mention your experience with appointment management and administrative tasks to stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences easy to read. We appreciate straightforward communication, especially in a role that involves coordinating with various teams.
Apply Through Our Website:Don't forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Nnuh Colney Lane
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Concierge in Oncology and Haematology. Familiarise yourself with the specific tasks mentioned in the job description, like managing appointments and liaising with medical staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Patient Concierge, you'll be the first point of contact for patients and visitors. Prepare examples from your past experiences where you've successfully handled enquiries or resolved issues with a friendly and respectful approach. Highlighting your people-focused attitude will resonate well with the interviewers.
✨Demonstrate Flexibility
This role requires flexible working hours, including weekends and bank holidays. Be ready to discuss your availability and willingness to adapt to the needs of the department. Sharing any previous experiences where you've had to adjust your schedule can illustrate your commitment to the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, patient care protocols, or how they handle busy periods. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
