At a Glance
- Tasks: Be the friendly face of our outpatient department, supporting patients and ensuring a smooth clinic experience.
- Company: Join the Norfolk and Norwich University Hospital, a leading NHS trust with a collaborative culture.
- Benefits: Enjoy flexible hours, gym discounts, excellent pension, and access to counselling support.
- Other info: Be part of a diverse workforce representing 94 countries and enjoy great career development opportunities.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare environment.
- Qualifications: Strong communication and organisational skills; ability to work independently and in a team.
The predicted salary is between 23000 - 26000 £ per year.
The Breast Surgery Department at the Norfolk and Norwich University Hospital are looking for a friendly, professional and dedicated individual to join the Administration team as a receptionist. As part of this busy and varied role, the successful candidate will support the Breast Department by providing a high-quality reception and support service within the outpatient department.
A visible and approachable point of contact for patients, families, carers and visitors, helping them feel supported from when they arrive. You will support the delivery of a high quality, safe and compassionate healthcare service. All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
The successful candidate will be expected to have excellent communication and organisational skills with the ability to prioritise an ever-changing workload, and the ability to work independently and as part of a larger team.
As a Receptionist in Outpatients, you will be the first point of contact for patients, relatives and visitors, providing a welcoming, professional and efficient reception service. You'll manage patient arrivals, confirm demographics, oversee waiting areas and support clinic flow to ensure a safe, smooth experience. Your role includes:
- Booking, cancelling and amending appointments
- Preparing clinic lists and case notes
- Ensuring all information is recorded accurately and in real time on PAS, including RTT updates and post session outcomes
- Liaising with secretaries, clinical teams and other departments to make sure referrals, investigations, X rays and essential documentation are available for every clinic
- Handling telephone and face-to-face enquiries courteously
- Prioritising requests and maintaining filing systems
- Tracking notes and arranging patient transport when required
Working as part of a busy multi-disciplinary team, you'll support colleagues, follow Trust policies and uphold NNUH's PRIDE values in all aspects of your work.
To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients' safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
Outpatients Receptionist: Patient Welcome & Clinic Support employer: Nnuh Colney Lane
Join the Norfolk and Norwich University Hospital, a leading NHS trust that prioritises compassionate care and employee well-being. As an Outpatients Receptionist, you'll be part of a supportive team dedicated to providing exceptional service to patients and their families, while enjoying benefits such as flexible working hours, access to on-site facilities, and opportunities for professional growth through collaboration with the University of East Anglia. Experience a fulfilling career in a friendly and inclusive environment that values respect, integrity, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Receptionist: Patient Welcome & Clinic Support
✨Tip Number 1
Get to know the NNUH and its values! Familiarise yourself with their PRIDE values – People focused, Respect, Integrity, Dedication, and Excellence. When you show that you understand and embody these values during your interactions, it’ll really help you stand out.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients and visitors. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and managing appointments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the role and the team, plus it shows your genuine interest in joining the NNUH family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us at StudySmarter.
We think you need these skills to ace Outpatients Receptionist: Patient Welcome & Clinic Support
Some tips for your application 🫡
Show Your Friendly Side:As a receptionist, being approachable is key! Make sure your application reflects your friendly and professional attitude. Use warm language and share any relevant experiences that showcase your ability to connect with patients and visitors.
Highlight Your Organisational Skills:This role requires excellent organisational skills, so don’t shy away from showcasing your ability to manage multiple tasks. Mention any previous experience where you successfully juggled various responsibilities, especially in a busy environment.
Demonstrate Your Communication Skills:Communication is at the heart of this role. In your application, provide examples of how you've effectively communicated with different stakeholders, whether face-to-face or over the phone. This will show us that you can handle enquiries courteously and efficiently.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Nnuh Colney Lane
✨Know the PRIDE Values
Familiarise yourself with the NNUH's PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence. Be ready to share examples of how you've demonstrated these values in your previous roles, especially in a customer-facing position.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare to discuss how you handle difficult situations or queries from patients and visitors. Think of specific instances where your communication skills made a difference in providing support or resolving issues.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks. Be prepared to talk about how you prioritise your workload and manage time effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Practice Empathy and Compassion
Since you'll be the first point of contact for patients, it's crucial to convey empathy. Think about how you can make patients feel welcomed and supported. Share examples of how you've provided compassionate service in past roles, particularly in healthcare settings.
