At a Glance
- Tasks: Manage patient waiting lists and coordinate day procedures at Cromer Hospital.
- Company: Join the Norfolk and Norwich University Hospitals NHS Foundation Trust.
- Benefits: Enjoy flexible hours, gym discounts, and access to counselling support.
- Other info: Great career development opportunities within the NHS.
- Why this job: Make a difference in patient care while working in a supportive team environment.
- Qualifications: Strong communication skills and ability to manage patient information effectively.
The predicted salary is between 29970 - 36483 £ per year.
The role of the Waiting List Coordinator is to manage the booking of day procedures at Cromer Hospital. This includes a range of specialties including Plastics, Pain Management, Ophthalmology (eye surgery), Vascular services and other services as directed. All procedures are booked following compliance with National and Local targets and policies. We have a small friendly team who work together and engage with our patients, clinicians and admin colleagues to ensure our lists are booked effectively and patients feel knowledgeable and reassured regarding their attendance at the hospital.
Responsibilities
- Managing patient waiting lists
- Utilizing hospital systems such as Patient Information System (PAS) and ensuring systems are updated
- Following agreed booking protocols and ensuring lists are booked effectively to ensure capacity utilization
- Engaging with patients, providing detailed information regarding surgery times and arrangements
- Dealing with all queries in a professional, courteous manner
- Performing other duties as directed by the Admin or Operational Manager, undertaking responsibility for waiting lists and ensuring compliance with local and national targets and policies, and ensuring relevant documentation is sent to patients and information entered into the appropriate IT systems
- Having a comprehensive knowledge and good understanding of the Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real‑time data entry and confidentiality
- Using all required tools on the Trust IT system as required by the role – PAS, PTL reports, ORSOS, ARIA – to ensure the smooth running of the waiting lists and the timely completion of patient‑oriented tasks, and to understand and adhere to the Trust RTT standards
- Communicating efficiently and effectively with patients, nursing staff, clinicians, pharmacists and departments within the NNUH, as well as GPs and other hospitals
- Handling telephone enquiries from patients, medical and nursing staff, GP's and other professional bodies sensitively and confidentially, and liaising with all relevant clinical staff within the Trust. This communication may be both face‑to‑face or by telephone
- Adding patients to PAS waiting list and scheduling TCI appointments for chemotherapy and other procedures on Muriel Thomas Day Unit; reviewing and updating these entries via an Elective Planned Report, identifying anomalies and ensuring accuracy; printing patient wristbands
- Ensuring all relevant patient history, details and notes are prepared for the Unit, which includes the provision of relevant paperwork for the nursing staff
- Identifying any outstanding prescriptions and escalating appropriately to the relevant consultant(s) to ensure drugs are prescribed for relevant days; advising Pharmacy, MUTH Day Unit staff and tele‑clinic nurses of any cancellations, additions or deferred patients
- Completing electronic discharge letters for WDU using multiple systems such as PAS, ARIA Notes and an Electronic Template; sending these electronically to the GP's to provide up‑to‑date medical records, as well as providing a copy to Clinical Coding for payment purposes; identifying and rectifying any anomalies by liaising with the relevant clinical staff
- Receiving telephone calls from patients to arrange Pre‑Operative Assessment appointments, giving patients choice and dating within allotted times
Benefits
- We can offer you the full range of NHS benefits and discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi-faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hour confidential counselling support
- On‑site nursery at NNUH Colney Lane
- On‑site cafés offering staff discounts at NNUH Colney Lane
Waiting List Coordinator - Cromer Hospital employer: Nnuh Colney Lane
Norfolk and Norwich University Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive and collaborative work environment at Cromer Hospital. With a focus on employee well-being, we provide flexible working hours, access to a fast-track physiotherapy service, and a comprehensive benefits package including an excellent pension scheme and discounted gym memberships. Our commitment to staff development and patient care ensures that you will be part of a dedicated team making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting List Coordinator - Cromer Hospital
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cromer Hospital on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to waiting list management and patient communication. We want to demonstrate our understanding of the Patient Access Policy and how we can contribute to the team.
✨Tip Number 3
Showcase our organisational skills! Bring examples of how we've effectively managed tasks in previous roles. This will help us stand out as the ideal candidate for coordinating those waiting lists.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Waiting List Coordinator - Cromer Hospital
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Waiting List Coordinator role. We want to see how you can manage patient waiting lists and engage effectively with both patients and clinical staff.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to handle queries professionally and courteously. We love seeing examples of how you've communicated effectively in past roles, whether face-to-face or over the phone.
Highlight Your IT Proficiency:Mention any experience you have with hospital systems or similar IT tools. We need someone who can navigate systems like PAS and ARIA smoothly, so if you’ve got relevant experience, flaunt it!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nnuh Colney Lane
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Waiting List Coordinator. Familiarise yourself with the booking protocols, patient access policies, and the IT systems mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since the role involves engaging with patients and various medical staff, practice how you would communicate important information clearly and courteously. You might want to role-play common scenarios, like handling patient queries or explaining surgery arrangements, to ensure you come across as professional and empathetic.
✨Show Your Team Spirit
The job mentions being part of a small friendly team, so be prepared to discuss your teamwork experiences. Think of examples where you've collaborated effectively with others, especially in a healthcare setting. Highlighting your ability to work well with colleagues will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced in the role, or how success is measured. This not only shows your interest but also helps you gauge if the position is the right fit for you.
