At a Glance
- Tasks: Manage outpatient appointments and ensure smooth patient pathways in the Cardiology Department.
- Company: Join the Norfolk and Norwich University Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy flexible hours, discounted gym memberships, and excellent career development support.
- Other info: Be part of a diverse team at one of the largest NHS trusts in the UK.
- Why this job: Make a real difference in patient care while working in a collaborative and innovative environment.
- Qualifications: Strong communication skills and attention to detail are essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
As a Booking Admin Clerk within the Cardiology Department at NNUH, you will play a vital part in ensuring our patients receive timely, well-organised outpatient care. Your role focuses on supporting the booking process for follow-up appointments, maintaining accurate waiting lists, and keeping patient pathways on track while demonstrating the Trust’s PRIDE values: People Focused, Respect, Integrity, Dedication, and Excellence.
Responsibilities
- Book and manage outpatient appointments for follow-up and review patients, ensuring all bookings comply with the Trust’s Partial and Full Booking processes and 18-week pathway standards.
- Handle appointment requests and queries received by phone and email, providing clear communication and excellent customer service.
- Maintain accurate waiting lists, ensuring patients are added and called in chronological and clinical priority order.
- Monitor and support clinic utilisation, identifying available slots and helping the team make best use of clinic capacity through effective communication with colleagues and services.
- Ensure accurate data entry into PAS and other Trust systems, maintaining high standards of data quality.
- Manage appointment changes and cancellations, rebooking patients promptly in line with Trust policies.
- Support general administrative duties to ensure the smooth running of the department.
- Act as a role model, consistently demonstrating NNUH’s PRIDE values and supporting an inclusive culture.
- Deal with telephone and post-appointment requests and queries for new and follow-up appointments.
- Assist the team in maintaining outpatient procedures for the Trust, including compliance with choice, partial booking, and full booking on PAS.
- Support the booking of new follow-up appointments, ensuring bookings are accurate and within 18-week pathways as well as appointment target dates.
- Communicate with the team and services to achieve full utilisation of clinics, ensuring any changes to appointments are discussed and agreed with patients.
- Add patients to outpatient waiting lists, ensuring they are called in chronological and priority order.
- Send out review letters within the required timescales to maintain a partial booking process.
- When patients fail to respond within the agreed timescales or decline two offers, remove them from waiting lists after discussion with the waiting list coordinator, and inform patients and GPs by letter that they have been removed from the Trust waiting list.
- Act on changes affecting the Master spreadsheet and assist with its maintenance.
- Ensure that any data created, edited, used or recorded on Trust databases within the area of responsibility is accurate and recorded with Trust policy timescales to maintain the highest standards of data quality within the statutory and regulatory framework.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
About Norfolk and Norwich University Hospital
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people. We are a teaching and research hospital at the forefront of innovation, home to state-of-the-art facilities such as the Quadram Institute. We partner with the University of East Anglia to offer teaching and placement opportunities for students, and we attract professionals from across the country, representing 94 countries worldwide. We are a friendly, collaborative hospital that works closely with local services and hosts the N&N Hospitals Charity.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hour confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Booking Admin Clerk - Cardiology | Norfolk and Norwich University Hospitals NHS Foundation Trust employer: Nnuh Colney Lane
At Norfolk and Norwich University Hospitals NHS Foundation Trust, we pride ourselves on being a supportive and inclusive employer that values the contributions of our staff. As a Booking Admin Clerk in the Cardiology Department, you will benefit from flexible working hours, excellent career development opportunities, and access to a range of employee benefits including discounted gym memberships and a comprehensive pension scheme. Join our dedicated team and be part of a collaborative environment that prioritises patient care and staff well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Admin Clerk - Cardiology | Norfolk and Norwich University Hospitals NHS Foundation Trust
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Nnuh Colney Lane.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Booking Admin Clerk - Cardiology | Norfolk and Norwich University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Nnuh Colney Lane.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Nnuh Colney Lane.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Nnuh Colney Lane. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Nnuh Colney Lane. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Nnuh Colney Lane
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Nnuh Colney Lane’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
