A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. As Administration Manager, you'll play a central role in keeping a complex and fast-moving Trauma & Orthopaedics service running efficiently. You'll lead a hard-working and diverse administrative team who manage high volumes, competing demands and challenging deadlines every day. This is a role where your leadership truly matters - your organisation, clarity and support will help the team deliver for our patients and clinicians. You'll work in an environment that is dynamic, varied, and full of opportunity to shape how services operate. While the pace can be demanding, the role offers the chance to drive improvements, influence change, and build a resilient, skilled workforce. You'll work alongside a supportive management team where there will be many opportunities for professional development, learning and growth. If you're motivated by responsibility, problem-solving and making tangible improvements in how care is delivered, this is a team and role where you can make a significant impact. You'll oversee daily administrative operations, manage staff, coordinate waiting lists, support consultants, guide service improvements and ensure patient access standards are met. You'll handle operational challenges, lead change, analyse data, and keep complex workflows on track during busy and pressured periods. We're looking for someone organised, resilient and confident in leading people. You'll need strong communication skills, solid experience managing staff, the ability to make decisions quickly, and a proactive approach to problem solving. Excellent Microsoft Office skills and alignment with our PRIDE values are key. Examples of typical decisions you'll make independently:
- Managing a diverse workforce, ensuring the teams are healthy, motivated and supported in order to deliver KPIs and remain productive.
- Reallocating staff and reprioritising workload to maintain service continuity during sickness or sudden increases in demand.
- Determining actions to prevent waiting time breaches, such as adjusting pathways, capacity or task distribution.
- Deciding how to respond to administrative complaints or operational issues, ensuring the right information is gathered and appropriate actions are taken.
- Ensuring the smooth-running administrative function of the busy T&O departments.
If you're ready to lead, improve services and take ownership in a demanding but rewarding environment, we'd welcome your application.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
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Administration Manager - Trauma and Orthopaedics employer: Nnuh Colney Lane
Norfolk and Norwich University Hospitals NHS Foundation Trust is an exceptional employer, offering a dynamic work environment where research and patient care intersect. With a commitment to employee growth, flexible working hours, and a supportive culture, staff can thrive while contributing to innovative healthcare solutions. The Trust's collaboration with the University of East Anglia enhances professional development opportunities, making it an ideal place for those passionate about advancing their careers in a leading NHS trust.
