At a Glance
- Tasks: Provide advice and information to customers across various council services.
- Company: Join a dynamic team at NNDC in East Runton.
- Benefits: Enjoy a local government pension, 25 days annual leave, and bank holidays.
- Other info: Part-time role with potential for hybrid working after training.
- Why this job: Make a positive impact on customer experiences in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
NNDC is seeking a part-time Customer Service Advisor to join their dynamic team in East Runton, United Kingdom. This role involves providing customers with advice and information across various council services, thriving in a supportive environment and facilitating a positive customer experience.
The position comprises 25.5 hours weekly, with potential for hybrid working after initial training. The successful candidate will enjoy competitive benefits, such as a local government pension scheme and 25 days annual leave, plus bank holidays.
Hybrid Customer Services Advisor (Planning & Reception) employer: NNDC
NNDC is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With competitive benefits including a local government pension scheme and generous annual leave, employees can thrive in a fulfilling role while enjoying the flexibility of hybrid working after training. Located in the picturesque East Runton, this position not only provides meaningful work but also fosters a sense of community and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Services Advisor (Planning & Reception)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NNDC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NNDC and let us see your personality shine through!
We think you need these skills to ace Hybrid Customer Services Advisor (Planning & Reception)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NNDC.
Get Familiar with Our Brand:Before applying, take some time to learn about NNDC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NNDC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NNDC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NNDC will surely appreciate.
