At a Glance
- Tasks: Be the friendly voice of the council, helping customers with their queries and providing excellent service.
- Company: Join a supportive team in beautiful North Norfolk, a top holiday destination.
- Benefits: Enjoy flexible working, 25 days holiday, and access to great training opportunities.
- Other info: Part-time role with potential for hybrid working after training.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Enthusiasm for helping others and a commitment to excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
North Norfolk is a fantastic place to live, work and visit – covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities. Our district is one of England’s top holiday destinations and a place where people positively choose to live.
This is a position based within the Customer Services team where we act as the first point of contact for the council. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels.
After an initial period of training and subject to satisfactory performance, all our advisors have the opportunity to work part time from home as part of this role. We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a journey of improving our customer focus, welcoming a fresh approach to enhance our customers’ experience. This part‑time position is 25.5 hours per week.
The ideal candidate will be forward thinking, self‑motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation. If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.
We have a supportive culture that enables our people to learn and grow through attending courses, e‑learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.
- Employee assistance program
- Discounts portal
- Salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period)
You will also enjoy:
- Good work‑life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, we ask that you have a stable and reliable internet connection)
- 25 days holiday per year, plus bank holidays, increasing to 30 days after 5 years’ service (assuming the role is full‑time)
- Access to an excellent local government pension scheme based on your local authority career average earnings
The post requires a basic DBS check.
We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Customer Services Advisor (Telephony/Planning/Reception) employer: NNDC
Join our dynamic Customer Services team in North Norfolk, where you will be part of a supportive work culture that prioritises employee growth and well-being. With excellent benefits including a local government pension scheme, generous holiday allowance, and the flexibility of hybrid working, we are committed to providing a fulfilling work-life balance while enhancing your skills through ongoing training opportunities. Experience the joy of serving a vibrant community in one of England’s top holiday destinations, all while enjoying the perks of a collaborative and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (Telephony/Planning/Reception)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NNDC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NNDC and let us see your personality shine through!
We think you need these skills to ace Customer Services Advisor (Telephony/Planning/Reception)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NNDC.
Get Familiar with Our Brand:Before applying, take some time to learn about NNDC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NNDC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NNDC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NNDC will surely appreciate.
