Environmental Technical Services Officer in Cromer

Due to an internal promotion, we are pleased to advertise an opportunity to join our Licensing team as an Environmental Technical Services Officer (TSO), reporting to the Environment and Leisure Business Support Manager. This is a key role supporting the delivery of our statutory licensing functions across North Norfolk, ensuring applications are processed efficiently, systems are maintained accurately, and services continue to meet increasing legislative and customer expectations. This post provides technical and administrative support across Environmental Health and Licensing services, working closely with customers, officers, managers and partners.

Responsibilities

• Processing applications and maintaining statutory registers
• Supporting enforcement, committee processes and decision-making
• Preparing documentation including licences, legal notices and reports
• Managing data and performance reporting requirements
• Providing system administration and technical support to colleagues

You will also help ensure enquiries, complaints and correspondence are handled professionally and within required timescales.

Why this role matters

Licensing is a statutory function, and the Council has a legal duty to:

• Process applications within prescribed timescales
• Maintain accurate records and registers
• Apply licensing legislation appropriately

Demand on the service is increasing due to:

• New and evolving legislation and policy requirements
• Growth in areas such as private hire and emerging licensing regimes
• Greater expectations around data accuracy, reporting and transparency

This role is essential to maintaining service resilience and ensuring we continue to meet these obligations effectively.

Why Join Us?

This is an opportunity to:

• Play a key role in a high-impact statutory service
• Develop knowledge across a wide range of Environmental Health and Licensing areas
• Contribute to ongoing service improvements and digital transformation
• Work within a supportive and collaborative team

About You

We are looking for someone who:

• Has experience of administrative work in a busy office environment
• Is confident dealing with customers and handling enquiries
• Has strong IT skills, including Microsoft Office
• Can manage data accurately and support reporting requirements
• Is well organised, methodical and able to prioritise workload

Strong communication skills, attention to detail, and the ability to work both independently and as part of a team are essential.

Benefits

• Employee assistance program
• Discounts portal
• Salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period)
• A good work‑life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
• 25 days holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full‑time)
• Access to an excellent local government pension scheme based on your local authority career average earnings

Equal Employment Opportunity

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Contact Telephone: 01263 516206 Email: elisa.pendered@north-norfolk.gov.uk Applications for part time hours will be considered.