At a Glance
- Tasks: Be the friendly voice of the council, helping customers with their queries and providing excellent service.
- Company: Join a supportive team in beautiful North Norfolk, a top holiday destination.
- Benefits: Enjoy flexible working, 25 days holiday, and a great pension scheme.
- Other info: Opportunity for part-time remote work after training and a dynamic team environment.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Enthusiasm for helping others and a commitment to excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
North Norfolk is a fantastic place to live, work and visit – covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities. Our district is one of England’s top holiday destinations and a place where people positively choose to live.
This is a position based within the Customer Services team where we act as the first point of contact for the council. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels.
After an initial period of training and subject to satisfactory performance, all our advisors have the opportunity to work part time from home as part of this role. We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a journey of improving our customer focus, welcoming a fresh approach to enhance our customers’ experience. This part‑time position is 25.5 hours per week.
The ideal candidate will be forward thinking, self‑motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation. If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.
We have a supportive culture that enables our people to learn and grow through attending courses, e‑learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.
- Employee assistance program
- Discounts portal
- Salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period)
You will also enjoy:
- Good work‑life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, we ask that you have a stable and reliable internet connection)
- 25 days holiday per year, plus bank holidays, increasing to 30 days after 5 years’ service (assuming the role is full‑time)
- Access to an excellent local government pension scheme based on your local authority career average earnings
The post requires a basic DBS check.
We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Customer Services Advisor (Telephony/Planning/Reception) in Cromer employer: NNDC
Join our dynamic Customer Services team in North Norfolk, where you will be part of a supportive work culture that prioritises employee growth and well-being. With excellent benefits including a good work-life balance, opportunities for hybrid working, and access to a local government pension scheme, we are committed to providing a rewarding environment for those dedicated to delivering exceptional customer service. Experience the unique charm of living and working in one of England’s top holiday destinations while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (Telephony/Planning/Reception) in Cromer
✨Tip Number 1
Get to know the company! Research North Norfolk and its customer services team. Understanding their values and recent changes will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to demonstrate excellent customer service. Role-play common scenarios with friends or family to build your confidence in handling various customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're proactive and keen to join our team. Don't forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Services Advisor (Telephony/Planning/Reception) in Cromer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Services Advisor. We want to see how you can bring that customer service excellence to our team!
Show Your Enthusiasm:Let your passion for providing great customer service shine through in your application. We love candidates who are self-motivated and forward-thinking, so don’t hold back on sharing your enthusiasm!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be the first point of contact for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at NNDC
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially over the phone. Think about examples from your past experiences that showcase your ability to resolve issues and provide information effectively.
✨Familiarise Yourself with the Council's Services
Take some time to research the specific services offered by the council. Understanding what they provide will help you answer questions more confidently and show your genuine interest in the role. It’s also a great way to demonstrate your proactive approach during the interview.
✨Show Enthusiasm and Team Spirit
Since this role is all about being part of a dynamic team, make sure to convey your enthusiasm for working collaboratively. Share examples of how you've contributed to team success in previous roles, and express your eagerness to bring that energy to the Customer Services team.
✨Prepare for Hybrid Working Questions
Given the potential for hybrid working, be prepared to discuss your home working setup. Ensure you have a reliable internet connection and think about how you would manage your time and productivity while working from home. This shows you're ready for the flexibility the role offers.
