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- Tasks: Lead the delivery of connections, ensuring quality and timeliness in a fast-paced environment.
- Company: Join a thriving ISP that's rapidly growing and making an impact in the industry.
- Benefits: Enjoy a competitive salary, car allowance, 25 days holiday, and birthday off!
- Why this job: Be part of a dynamic team, make a difference, and develop your skills in a supportive culture.
- Qualifications: 2-3 years experience in a similar role, telecoms supervisory experience, and relevant certifications required.
- Other info: Work in the field, office, and remotely while managing a dedicated team.
The predicted salary is between 30000 - 70000 £ per year.
NMS Recruit have a fantastic opportunity to work for a thriving ISP that’s growing from strength to strength. As Field Connections Lead you will be responsible for supporting the connections delivery, a pivotal role within the business. The business is scaling at pace, you will ensure the day-to-day connection targets are met. The role is responsible for successful delivery of all planned connections, whilst ensuring capable resources are available for the forecast connection visible in the future pipeline. The Lead will ensure that contractors delivering connections do so on time, to budget, to the agreed quality standards and in accordance with all safety requirements. You will be responsible for the Southern Region which will involve working in the field, office and remotely. Responsibilities Responsible for the day to day delivery of surveys and connections: – Timeliness of on the day delivery – Quality of works undertaken. – Customer satisfaction of engineer (contractor) visit. – Ensuring on the day appointments are met. Working with the Field Connections team to ensure that connections are managed to budget and that incremental costs from 3rd party contractors are managed appropriately. Agreeing on the day delivery changes to include: – Variation in delivery method. – Approving delivery cost changes in accordance with their approval level. – Approving and processing contractor quotes that are not on the fixed price. Ensuring on the day resources are available for all activities. Ensuring the following days resources are aligned and available to meet customer appointment requirements To deal with on the day escalations making appropriate actions to ensure escalation recovery. Liaise with the Provisioning Team ensuring smooth on the day delivery keeping all stakeholders informed of progress, particularly if potential delay occurs. General day-2-day communication with contractors assigned to surveys and connections. Advise the field teams appropriately reviewing surveys with issues to ensure connection delivery can be met. To act as a technical process expert, advising and coaching Technicians in the Field, ensuring all activities are completed to our company specification and that the integrity of the network is maintained. Ensuring that appropriate risk assessments / method statements are in place and that all customer connection engineers are trained and aware of responsibilities. Day to day Liaison with local authorities highways & street work teams as required. Ordering and supply of stock / materials as required. Experience Professional Qualification (degree or significant industry experience) 2- 3 years experience within a similar role where you managed contractors Telecoms Supervisory Experience Intermediate in MS Office (Outlook, Excel, Word, Visio, Power Point) OSP Telecoms Network Build Fibre Optics Splicing & OTDR testing Blown & traditional cable installation Valid Streetworks Supervisor Certification Full driving licence Fibre Optic/Fibre Installation Certification (Desirable) CSCS Construction Site Supervisor Card (Desirable) Openreach PIA Accreditation Good facilitation skills – able to run workshops and external project meetings Benefits Up to £50,000 DOE Car Allowance Death in Service Birthday off 25 days holiday plus bank holidays Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here. JBRP1_UKTJ
NMS Recruit | Field Connections Lead employer: NMS Recruit
Contact Detail:
NMS Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NMS Recruit | Field Connections Lead
✨Tip Number 1
Familiarize yourself with the specific requirements of the role, especially around managing contractors and ensuring quality standards. This will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the telecoms industry, particularly those who have experience in field connections. They can provide valuable insights and may even refer you to opportunities within their organizations.
✨Tip Number 3
Prepare to discuss your experience with risk assessments and method statements, as these are crucial for ensuring safety and compliance in the role. Highlight any specific examples where you've successfully implemented these processes.
✨Tip Number 4
Showcase your facilitation skills by preparing to discuss how you've effectively run workshops or project meetings in the past. This will demonstrate your ability to lead teams and manage stakeholder communication.
We think you need these skills to ace NMS Recruit | Field Connections Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Connections Lead position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing contractors and your familiarity with telecoms networks. Mention specific projects or achievements that demonstrate your ability to meet connection targets and manage resources effectively.
Showcase Technical Skills: Include any relevant technical qualifications, such as your Fibre Optic/Fibre Installation Certification or Streetworks Supervisor Certification. Highlight your proficiency in MS Office and any other tools mentioned in the job description.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses why you are a great fit for the Field Connections Lead role. Discuss your approach to ensuring quality standards and customer satisfaction, and how you would handle on-the-day escalations.
How to prepare for a job interview at NMS Recruit
✨Show Your Technical Expertise
As a Field Connections Lead, you'll need to demonstrate your technical knowledge in telecoms and network build. Be prepared to discuss your experience with fibre optics splicing, OTDR testing, and any relevant certifications you hold.
✨Highlight Your Project Management Skills
This role requires strong project management abilities. Share examples of how you've successfully managed contractors and ensured timely delivery of projects while staying within budget. Use specific metrics to illustrate your success.
✨Emphasize Communication Skills
Effective communication is key in this position. Be ready to discuss how you've liaised with various stakeholders, including contractors and local authorities, to ensure smooth operations. Highlight any experience you have in running workshops or meetings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding on-the-day escalations. Think of past experiences where you had to make quick decisions to recover from potential delays and be ready to share those stories.
