Technical Support | Warranty Administration | Aftersales | Engineering
We are looking for an experienced After Sales Technical Administrator to join a growing technical and customer support function. This is a varied role combining technical support, warranty administration, spare parts coordination and dealer support. You will act as an important link between customers, dealers, engineering, logistics and internal departments, helping resolve technical issues while ensuring warranty claims and aftersales processes are managed accurately and efficiently. The position would suit someone with a background in automotive, engineering, machinery, technical service or aftersales who enjoys both problem-solving and administration.
The Role
You will be responsible for supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.
Skills & Experience
- At least 3 years' experience within service, aftersales, warranty or technical support.
- Previous experience within an automotive, engineering, machinery or technical environment.
- Experience working within a workshop, technical support or service environment would be advantageous.
- Previous warranty administration experience would be highly beneficial.
- Strong technical problem-solving skills.
- The ability to understand technical manuals, drawings and diagnostic information.
- Experience using CRM or ERP systems.
- SAP experience would be advantageous.
- Strong organisational and administrative skills.
- Excellent written and verbal communication skills.
- Confidence communicating with dealers, customers, suppliers and internal departments.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR.
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After Sales Technical Administrator employer: NMS Recruit
As a Mechanical Commissioning Engineer at our esteemed company, you will join a dynamic team within the Turbomachinery industry, where innovation and excellence are at the forefront of our work culture. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while working in a supportive environment that values collaboration and employee development. Located at our state-of-the-art Packagers Site, you will enjoy a balanced work-life schedule with a Monday to Friday routine, making it an ideal place for those seeking meaningful and rewarding employment.
