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- Tasks: Be the vital link between customers and the workshop, managing bookings and updates.
- Company: Join a renowned premium automotive brand in a fast-paced dealership environment.
- Benefits: Enjoy competitive salary, bonuses, pension, employee car scheme, and expert training.
- Why this job: Experience a supportive team culture while representing exciting brands in the industry.
- Qualifications: Previous automotive experience and strong customer service skills are essential.
- Other info: Opportunities for career progression and manufacturer-based training provided.
We\’re currently collaborating with one of the most recognised premium automotive brands in the world, who are looking for a Service Advisor to join their high-pace, high-performance dealership based in Wilmslow.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
As a Service Advisor, you\’ll be the go-to link between customers and the workshop. You\’ll be managing bookings, providing updates, and ensuring every customer leaves with a first-class experience. This is a fantastic opportunity to join an inclusive, supportive team representing some of the most exciting brands in the industry.
We\’re looking for someone who can deliver outstanding customer service, is highly organised and thrives in a fast-paced environment. Essentially, the candidate will have strong communication skills and a first-class work ethic. We need you to bring energy, enthusiasm, and a willingness to learn.
The Requirements:
• Previous experience in an automotive environment is essential
• World-class customer service skills
• Possess an understanding of mechanical servicing or the desire to learn
• Ability to work under pressure and to given timescales.
• Highly motivated with an excellent level of presentation skills.
The Package:
• Competitive basic salary (DOE) and a bonus scheme dependent on service levels
• Have the ability to progress with a business known for nurturing and developing internal talent
• Excellent benefits package, including pension, employee car scheme, expert training and a high-spec workshop environment
• Manufacturer based training and accreditation provided
If you\’re an experienced Service Advisor who is looking for a new challenge at a business who can help push them to the next level in their career, then this is the role for you. Apply today and a member of our recruitment team will reach out.
If you\’re an automotive professional who doesn\’t reach the exact requirements for this role, we\’re confident given our experience and contacts within the motor trade, that we can present you some alternative options. Please contact the team at NMS Recruit so we can work together and help find your next venture.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us
Service Advisor employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific automotive brand you'll be representing. Understanding their values, products, and customer service standards will help you stand out during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle customer inquiries and manage bookings effectively, showcasing your ability to provide a first-class experience.
✨Tip Number 3
Network within the automotive industry, especially with professionals who have experience as Service Advisors. They can offer insights and tips that could give you an edge in your application process.
✨Tip Number 4
Demonstrate your enthusiasm for learning about mechanical servicing. Consider taking a short course or reading up on basic automotive knowledge to show your commitment to the role and your willingness to grow.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry. Emphasise your customer service skills and any previous roles that required strong communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've delivered outstanding customer service in the past and your willingness to learn about mechanical servicing.
Highlight Relevant Skills: In your application, clearly outline your ability to work under pressure and meet deadlines. Use bullet points to make these skills stand out, as they are crucial for a fast-paced environment like this one.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Advisor.
How to prepare for a job interview at NMS Recruit Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide outstanding customer service is crucial. Prepare examples from your previous experience where you went above and beyond for a customer, demonstrating your commitment to delivering a first-class experience.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage multiple tasks, prioritise bookings, and keep track of customer updates. Consider using specific tools or methods that help you stay on top of your responsibilities.
✨Express Your Willingness to Learn
The role requires a desire to understand mechanical servicing. Show enthusiasm for learning about the automotive industry and any relevant technical knowledge you may have. This will highlight your motivation and adaptability.
✨Prepare for Pressure Situations
Working under pressure is part of the job. Think of instances where you successfully handled stressful situations, met tight deadlines, or resolved conflicts. Sharing these experiences will demonstrate your resilience and ability to thrive in a high-performance environment.
