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- Tasks: Help customers with Sage software, troubleshoot issues, and drive first-contact resolution.
- Company: Join a dynamic team at NMS Recruit focused on customer success.
- Benefits: Earn £25,000 - £35,000, enjoy 23+ days holiday, and hybrid working options.
- Why this job: Gain hands-on experience in accounting while developing your customer service skills.
- Qualifications: AAT training or accounting knowledge is essential; teamwork and communication skills are a must.
- Other info: Enjoy a supportive work environment with opportunities for training and career growth.
The predicted salary is between 25000 - 35000 £ per year.
NMS Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and services.
An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role in Customer Service. If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands-on experience in an accounting field.
Responsibilities
- Adapting communication style to meet Customer need.
- Providing clear and calm support.
- Collaborate with internal teams to improve processes and contribute to our customer resources (customer facing blogs, guides or videos).
- Data investigation work and report writing.
- Develop and maintain relationships with external partners and vendors.
- Identify opportunities for Business Growth and Customer Success.
- Pro-active self-starter with the ability to learn quickly and prioritise your own work.
- Problem analysis and investigation work.
- Receiving and answering support tickets via a variety of channels from customers on the support helpdesk to work towards resolving cases whilst meeting SLAs.
- To carry out other support duties that may be required.
Essential Experience
- Accounting background or proven accreditations (AAT).
- Proficient in the use of Microsoft Office (inc. 365).
- Proven ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues to work towards common goals.
- Strong communication skills, creativity, and great attention to detail.
- Strong sense of ownership of issues end to end and problem-solving skills, with a desire to achieve great outcomes.
Desired Experience
- Accreditations would be highly advantageous (Sage Intacct).
- Experience working in Customer Service or Technical role.
- Experience working with Finance based Solutions: IRIS, Sage or Xero (or other) software solutions.
- Industry experience in areas such as: Construction, Manufacturing or Project Accounting.
- Relevant Third-Party Marketplace Solutions relevant to Sage Products.
Benefits
- £25,000 - £35,000
- 23 days holiday (increasing to 26 days) plus bank holidays.
- Additional leave, including Birthday Day off, Personal Day and time off for Volunteering.
- Amazing Work Environment.
- Company pension.
- Employee discount scheme.
- Hybrid or remote working.
- Life insurance.
- Training and career development plan.
- Wellness programmes.
We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.
Accountant Service Desk Advisor in Ruthin employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountant Service Desk Advisor in Ruthin
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews to demonstrate your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the opportunity. Let’s get you that job!
We think you need these skills to ace Accountant Service Desk Advisor in Ruthin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any accounting knowledge or customer service experience you have, as this will show us you're a great fit for the Accountant Service Desk Advisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've solved problems in the past or how you've adapted your communication style to meet customer needs. We love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. Give us examples of challenges you've faced in previous roles and how you tackled them. This is key for the role, so make it shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at NMS Recruit Ltd
✨Know Your Numbers
Brush up on your accounting knowledge before the interview. Be ready to discuss your experience with financial software like Sage, IRIS, or Xero. This will show that you’re not just familiar with the tools but can also apply them effectively in a customer service context.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific instances where you identified a problem and resolved it, especially in a finance-related setting. This will demonstrate your analytical skills and ability to drive first-contact resolution.
✨Communicate Clearly and Calmly
Practice adapting your communication style to different audiences. During the interview, focus on conveying your thoughts clearly and calmly, as this is crucial for a role that involves customer support. Role-playing with a friend can help you refine this skill.
✨Be a Team Player
Highlight your collaborative experiences. Discuss how you’ve worked with teams to improve processes or share knowledge. This will resonate well, as the role requires working closely with internal teams and external partners to enhance customer success.