At a Glance
- Tasks: Provide remote technical support and resolve infrastructure issues for diverse customers.
- Company: Join a growing Managed IT Services provider with a friendly, skilled team.
- Benefits: Up to £40,000 salary, 25 days holiday, WFH options, and private medical plan.
- Other info: Exciting career growth opportunities in a dynamic tech environment.
- Why this job: Enhance your IT skills while making a real impact on customer systems.
- Qualifications: 3+ years in IT support, strong problem-solving, and communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation.
As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best.
Responsibilities:- Providing 2nd/3rd line technical support to customers.
- Diagnosing and resolving infrastructure, server and networking issues.
- Supporting Microsoft 365, Azure and Windows Server environments.
- Building, configuring and maintaining LANs, servers and private cloud infrastructure.
- Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops.
- Creating and maintaining technical documentation for customer environments.
- Accurately recording incidents, changes and resolutions.
- Occasionally travelling to customer sites to carry out onsite support and installations.
- At least three years' experience gained in an IT support role.
- A full driving licence and access to your own vehicle.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices.
- A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS.
- Good understanding of Microsoft 365.
- Experience with Microsoft Azure, Intune, Defender.
- You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach.
- MS technical certification, such as AZ-900, AZ-104 or something similar.
- Hyper-V or other hypervisor experience.
- Experience supporting handhelds.
- Experience working with Mac, iOS, Android and Linux.
- Salary up to £40,000 DOE.
- 25 days holiday plus 1 additional day per year after 3 years' service.
- Pension.
- WFH available for up to two days a week after probation.
- Full Private Medical Plan.
- Cash Plan.
- Performance Bonus Scheme.
Helpdesk Infrastructure Engineer employer: NMS Recruit Ltd
NMS Recruit Ltd is an excellent employer, offering a vibrant and friendly workshop environment in Preston where skilled technicians can thrive. With opportunities for hybrid and EV training, as well as MOT Tester training, employees are encouraged to grow and develop their skills while enjoying a stable Monday to Friday work schedule that promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NMS Recruit Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NMS Recruit Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NMS Recruit Ltd!
✨Direct Apply to NMS Recruit Ltd
Let's not forget to apply directly through the NMS Recruit Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Helpdesk Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NMS Recruit Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NMS Recruit Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NMS Recruit Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
