At a Glance
- Tasks: Manage customer service orders and contracts, ensuring smooth execution and customer satisfaction.
- Company: Join a leading OEM in the marine and power generation sector, known for innovation.
- Benefits: Enjoy up to £50,000 salary, hybrid working, 28 days holiday, and enhanced pension scheme.
- Other info: Willingness to travel within the UK and overseas is required.
- Why this job: Be part of a dynamic team, engage with customers, and make a real impact in the industry.
- Qualifications: 5+ years in field service contract management; engineering background; proficiency in SAP and Microsoft Office.
The predicted salary is between 36000 - 60000 € per year.
NMS Recruit are seeking an experienced Field Service Contract Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA\'s (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.
Responsibilities
Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:
Managing Customers & Interfaces
- Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades.
- Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle.
- Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment.
Managing Enquiries & Quotations
- Evaluate and assess initial enquiries, collaborating with internal teams.
- Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies.
- Present bids to customers positively and enthusiastically, ensuring alignment with business objectives.
Mobilising, Delivering & Maintaining Projects
- Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers.
- Identify and manage spare parts requirements and sub-contract supply for project activities.
- Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements.
Improving Order Intake
- Identify opportunities for emergent works and support growth strategies.
- Work closely with customers to understand their needs and propose cost-effective solutions
Internal Reporting
- Maintain accurate records and manage orders on internal systems, SAP and Job Register.
- Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service.
- Support the upkeep of systems for order intake and revenue forecasting
Managing Project Finances
- Oversee cost management of orders to achieve agreed margins.
- Ensure final costings and accurate invoicing in collaboration with the Finance Department.
Risk & Issue Management
- Identify and address risks/issues early in the contract lifecycle.
- Maintain and update risk/issue registers with mitigation strategies
Essential Experience
- Demonstrated experience in order/contract management for field and customer service contracts.
- Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or other related engineering industries.
- Commercial awareness, including preparation of orders, contract terms, and invoicing.
- Proficiency in engineering management systems such as SAP.
- Microsoft Office suite.
- Strong understanding of technical, commercial, and financial aspects of field service businesses
- Clean UK Driving License
- UK Passport
- Willing to travel within the UK and overseas to visit customer sites
Desirable Experience
- Experience in aftermarket services and sales.
- Proficient in MS projects or other similar tools
- HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience.
- Project management certifications (e.g., PRINCE2 or APMP) are desirable
Benefits
- Up to 50,000 DOE
- 28 days holiday plus bank holidays
- Hyrbrid working with flexi time
- Birthday off
- Enhanced Pension scheme
- Additional benefits
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here. #J-18808-Ljbffr
Field Service Contract Manager in Manchester employer: NMS Recruit Ltd
Join a leading OEM in the marine and power generation sector, where you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits including hybrid working, enhanced pension schemes, and ample holiday, we prioritise employee well-being and growth opportunities. This role not only offers the chance to manage impactful projects but also to develop your skills in a supportive environment that encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Contract Manager in Manchester
✨Tip Number 1
Familiarise yourself with the marine and power generation sectors. Understanding the specific challenges and trends in these industries will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals in the field service and contract management areas. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Brush up on your SAP skills, as proficiency in engineering management systems is crucial for this role. Consider taking a short course or tutorial to enhance your knowledge and confidence.
✨Tip Number 4
Prepare to discuss your experience with managing customer relationships and contracts. Be ready to share specific examples of how you've successfully navigated challenges in previous roles.
We think you need these skills to ace Field Service Contract Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in order and contract management, particularly in field service for industrial or marine mechanical equipment. Use specific examples that demonstrate your skills in managing customer contracts and service orders.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities of the Field Service Contract Manager role. Emphasise your engineering background, commercial awareness, and any experience with SAP or similar systems. Show enthusiasm for the position and the company.
Highlight Relevant Skills:In your application, clearly outline your proficiency in project management tools and your understanding of financial aspects related to field service businesses. Mention any certifications like PRINCE2 or APMP if applicable.
Prepare for Potential Questions:Think about how you would respond to questions regarding risk management, customer relationship management, and project execution. Be ready to provide examples from your past experiences that showcase your problem-solving abilities and customer service skills.
How to prepare for a job interview at NMS Recruit Ltd
✨Know Your Contracts
Familiarise yourself with the specifics of field service contracts, especially Long-Term Service Agreements (LTSAs). Be prepared to discuss how you would manage these contracts effectively, including your approach to customer communication and compliance.
✨Demonstrate Technical Knowledge
Showcase your engineering background by discussing relevant experiences with large industrial or marine mechanical equipment. Highlight any specific projects where you successfully managed technical aspects, as this will demonstrate your capability in the role.
✨Prepare for Financial Discussions
Since the role involves managing project finances, be ready to talk about your experience with cost management, invoicing, and financial reporting. Bring examples of how you've maintained budgets and achieved margins in previous roles.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully liaised with customers and internal stakeholders. Discuss any strategies you've used to ensure alignment and satisfaction throughout the contract lifecycle.
