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For Companies At a Glance
- Tasks: Manage customer journeys and ensure timely service delivery in a dynamic environment.
- Company: Join a thriving ISP focused on customer satisfaction and efficient service.
- Benefits: Earn up to £26,000 with 25 days holiday, birthday off, and a pension plan.
- Why this job: Be part of a supportive team that values communication and customer relationships.
- Qualifications: Strong communication skills and a self-motivated attitude are essential.
- Other info: Experience with CRM systems is a plus; flexible approach to workload is encouraged.
The predicted salary is between 20800 - 36400 £ per year.
NMS Recruit are seeking a Customer Connections Coordinator for a thriving ISP. You will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs).
Responsibilities
- Responsible for managing customers through the end-to-end journey.
- Book appointments.
- Ensure customer and contractor readiness.
- Deliver fast throughput and high levels of customer satisfaction.
- Act as an interface to key internal departments impacting case fluidity.
- Update the customer and respond in a timely manner.
- Ensure Customer Deliver Dates are prioritized.
Essential Experience
- Analysis, organisation, and planning skills.
- Excellent communication skills (written and verbal).
- Self-motivated and driven to meet service objectives and targets.
- Enthusiastic and highly motivated with an eye for detail.
- Able to liaise and interact effectively with management, technical teams, and customers.
- Ability to listen, empathise and gain customer confidence.
- Flexible approach and able to manage varying workload.
- Team Player.
Desirable Experience
- Experience of using Customer Relationship Management (CRM) systems or portals.
- Knowledge of telecoms industry fibre broadband products and services.
Benefits
- Up to £26,000.
- 25 days holiday plus bank holidays.
- Birthday and work anniversary off.
- Death in service.
- Pension.
- Non contractual bonus.
Customer Connections Coordinator - Fibre employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Connections Coordinator - Fibre
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially fibre broadband products and services. Understanding the technical aspects will help you communicate effectively with both customers and internal teams.
✨Tip Number 2
Showcase your organisational skills by preparing a mock customer journey. This will demonstrate your ability to manage timelines and ensure customer satisfaction, which is crucial for the role.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with handling customer queries and updates, ensuring you can empathise and build confidence with clients.
✨Tip Number 4
Network with professionals in the ISP sector. Attend relevant events or join online forums to gain insights and make connections that could be beneficial when applying for the Customer Connections Coordinator position.
We think you need these skills to ace Customer Connections Coordinator - Fibre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Connections Coordinator role. Emphasise your communication skills, organisation abilities, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and resolved complex issues in the past.
Highlight Relevant Experience: In your application, focus on your experience in managing customer journeys and ensuring service delivery. Use metrics or examples to demonstrate your success in meeting service objectives and targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at NMS Recruit Ltd
✨Showcase Your Communication Skills
As a Customer Connections Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain complex issues simply, so practice articulating your thoughts clearly.
✨Highlight Your Organisational Skills
This role requires strong analysis, organisation, and planning skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, ensuring timely delivery and customer satisfaction.
✨Demonstrate Your Customer-Centric Approach
The ability to listen, empathise, and gain customer confidence is crucial. Think of specific instances where you went above and beyond for a customer, and be ready to share these stories to illustrate your commitment to customer service.
✨Familiarise Yourself with the Telecoms Industry
Having knowledge of fibre broadband products and services will give you an edge. Research the latest trends in the telecoms industry and be prepared to discuss how they relate to the role and the company’s offerings.
