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- Tasks: Manage customer journeys and ensure timely service delivery in a dynamic environment.
- Company: Join a thriving ISP focused on customer satisfaction and efficient service.
- Benefits: Enjoy a competitive salary, generous holiday, and unique perks like birthday leave.
- Why this job: Be part of a supportive team that values communication and customer relationships.
- Qualifications: Strong communication skills and a proactive attitude are essential; CRM experience is a plus.
- Other info: Apply quickly to boost your chances of landing an interview!
NMS Recruit are seeking a Customer Connections Coordinator for a thriving ISP. You will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs).
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Responsibilities
Responsible for managing customers through the end-to-end journey.
Book appointments.
Ensure customer and contractor readiness.
Deliver fast throughput and high levels of customer satisfaction.
Act as an interface to key internal departments impacting case fluidity.
Update the customer and respond in a timely manner.
Ensure Customer Deliver Dates are prioritized
Essential Experience
• Analysis, organisation, and planning skills
• Excellent communication skills (written and verbal)
• Self-motivated and driven to meet service objectives and targets
• Enthusiastic and highly motivated with an eye for detail
• Able to liaise and interact effectively with management, technical teams, and customers
• Ability to listen, empathise and gain customer confidence
• Flexible approach and able to manage varying workload
• Team Player
Desirable Experience
• Experience of using Customer Relationship Management (CRM) systems or portals
Knowledge of telecoms industry fibre broadband products and services
Benefits
• £25,000 – £26,000
• 25 days holiday plus bank holidays
• Birthday and work anniversary off
• Death in service
• Pension
• Non contractual bonus
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us
Customer Connections Coordinator - Fibre employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Connections Coordinator - Fibre
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially fibre broadband products and services. Understanding the technical aspects will help you communicate effectively with both customers and internal teams.
✨Tip Number 2
Brush up on your Customer Relationship Management (CRM) skills. If you have experience with CRM systems, be ready to discuss how you've used them to enhance customer satisfaction and streamline processes.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to keep customers informed and handle complex issues, as this is crucial for the role.
✨Tip Number 4
Showcase your organisational and planning skills during any discussions. Be ready to explain how you prioritise tasks and manage workloads to meet service objectives and deadlines.
We think you need these skills to ace Customer Connections Coordinator - Fibre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Connections Coordinator role. Emphasise your communication skills, organisation abilities, and any experience with CRM systems or the telecoms industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and met service objectives in previous positions.
Highlight Relevant Experience: In your application, focus on your ability to manage complex issues and deliver high levels of customer satisfaction. Use metrics or examples to demonstrate your success in similar roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NMS Recruit Ltd
✨Showcase Your Communication Skills
As a Customer Connections Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain complex issues simply, so practice articulating your thoughts clearly.
✨Highlight Your Organisational Skills
This role requires strong analysis, organisation, and planning skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, ensuring timely delivery and customer satisfaction.
✨Demonstrate Your Problem-Solving Ability
Expect questions that assess your ability to handle complex issues. Think of scenarios where you had to navigate challenges and how you resolved them. Showing your pragmatic approach will impress the interviewers.
✨Familiarise Yourself with the Telecoms Industry
Having knowledge about fibre broadband products and services can set you apart. Do some research on current trends in the telecoms industry and be ready to discuss how they relate to the role and the company.
