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- Tasks: Handle customer calls and log jobs in a fast-paced environment.
- Company: Leading business in Bromborough, Wirral with a supportive team.
- Benefits: Earn £13.00 per hour, paid weekly, with full training provided.
- Why this job: Join a dynamic team and gain valuable customer service experience.
- Qualifications: Previous customer service experience and confident telephone skills required.
- Other info: Flexible night shifts with potential for permanent position.
The predicted salary is between 13 - 16 £ per hour.
A team of Call Handlers is required working night shifts for this leading business based in Bromborough, Wirral. Hours of work are 12.00am - 6.00pm (6 hours) working 4 on 4 off shifts on a rolling rota. This is a temporary to permanent opportunity paying an hourly rate of £13.00 per hour.
You will take incoming calls from customers, log on the systems and raise jobs as a result of the call. Full paid training will be given and you will be paid an hourly rate of £13.00 per hour, paid weekly.
Must have previous customer service experience and have a confident telephone manner. Would suit candidates from a retail, travel or hospitality background. You must be available to start immediately and will have to pass a security check prior to starting.
Apply with your CV today to be considered for this great opportunity.
Call Handler - Nights employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Nights
✨Tip Number 1
Get your phone skills polished! Since this role is all about handling calls, practice speaking clearly and confidently. Maybe even role-play with a friend to get comfortable with different customer scenarios.
✨Tip Number 2
Research the company! Knowing a bit about the business can really help you stand out during the interview. Check out their website and social media to get a feel for their culture and values.
✨Tip Number 3
Be ready for those night shifts! Make sure you’re prepared for the hours and can demonstrate your flexibility. Mention any previous experience with night work or how you manage your time effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are eager to join our team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Call Handler - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background in retail, travel, or hospitality makes you a great fit for the Call Handler role.
Show Off Your Telephone Skills: Since you'll be handling calls, it's important to demonstrate a confident telephone manner in your application. We recommend mentioning any previous roles where you've had to communicate effectively over the phone.
Be Ready to Start ASAP: This role requires immediate availability, so make sure to mention that in your application. We love candidates who are ready to jump in and start making a difference right away!
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to process your application quickly and keep you updated on your status.
How to prepare for a job interview at NMS Recruit Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your previous experiences in retail, travel, or hospitality and be ready to share specific examples of how you handled customer queries or complaints. This will show that you understand the importance of a confident telephone manner.
✨Familiarise Yourself with the Role
Take some time to understand what a Call Handler does, especially during night shifts. Research the company and its values, and think about how you can contribute to their success. Being knowledgeable about the role will help you answer questions more confidently.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle difficult customers?' or 'What would you do if you received a call about an urgent issue?' Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Availability and Flexibility
Since this role requires night shifts and immediate availability, make sure to communicate your flexibility during the interview. Highlight your willingness to adapt to the rolling rota and any previous experience you have with similar schedules.
