At a Glance
- Tasks: Handle inbound calls and provide excellent customer service.
- Company: Great company based in Bromborough, Wirral with a supportive team.
- Benefits: Earn £13.00 per hour, paid weekly, with full training provided.
- Other info: Flexible morning shifts available, Monday to Friday.
- Why this job: Kickstart your career with immediate starts and potential for permanent roles.
- Qualifications: Previous customer service experience and confident telephone skills required.
The predicted salary is between 13 - 13 £ per hour.
I am looking for an Inbound Call Handler to take inbound calls working for a great company based in Bromborough, Wirral.
This role is starting asap and could lead to a permanent opportunity for the right candidates.
Full paid training will be given and you will be paid an hourly rate of 13.00 per hour, paid weekly.
Must have previous customer service experience and have a confident telephone manner.
Would suit candidates from a retail, travel or hospitality background.
Shift available: Monday - Friday 6.00am-9.00am Immediate starts available.
Email your CV today to be considered - if you do not hear from us within 10 working days, please assume you have not been successful.
Important
Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message.
For more information see our on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please get in touch with us...
Call Handler - Mornings employer: NMS Recruit Ltd
Join a dynamic team as an Inbound Call Handler in Bromborough, Wirral, where you will benefit from full paid training and a competitive hourly rate of £13.00, paid weekly. Our supportive work culture fosters employee growth and offers immediate start opportunities, making it an ideal environment for those with a background in customer service, retail, or hospitality to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Mornings
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NMS Recruit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NMS Recruit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler - Mornings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NMS Recruit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at NMS Recruit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NMS Recruit Ltd!
How to prepare for a job interview at NMS Recruit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
