At a Glance
- Tasks: Support aftersales processes, handle technical enquiries, and manage warranty claims.
- Company: Join a growing team in a dynamic automotive and engineering environment.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting role with opportunities for growth and learning in a fast-paced industry.
- Why this job: Be the vital link between customers and technical teams, solving real-world problems.
- Qualifications: 3+ years in technical support or aftersales, with strong problem-solving skills.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for an experienced After Sales Technical Administrator to join a growing technical and customer support function. This is a varied role combining technical support, warranty administration, spare parts coordination and dealer support. You will act as an important link between customers, dealers, engineering, logistics and internal departments, helping resolve technical issues while ensuring warranty claims and aftersales processes are managed accurately and efficiently.
The position would suit someone with a background in automotive, engineering, machinery, technical service or aftersales who enjoys both problem-solving and administration.
The Role
You will be responsible for supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.
Skills & Experience
- At least 3 years' experience within service, aftersales, warranty or technical support.
- Previous experience within an automotive, engineering, machinery or technical environment.
- Experience working within a workshop, technical support or service environment would be advantageous.
- Previous warranty administration experience would be highly beneficial.
- Strong technical problem-solving skills.
- The ability to understand technical manuals, drawings and diagnostic information.
- Experience using CRM or ERP systems.
- SAP experience would be advantageous.
- Strong organisational and administrative skills.
- Excellent written and verbal communication skills.
- Confidence communicating with dealers, customers, suppliers and internal departments.
After Sales Technical Administrator employer: NMS Recruit Ltd
Join our dynamic team as a Recruitment Consultant in Essex, where you'll thrive in a supportive, family-feel environment that champions collaboration and celebrates success. With competitive salaries, uncapped commission potential, and generous annual leave that increases with your tenure, we offer not just a job but a rewarding career path in a rapidly expanding national recruitment business. Experience the excitement of building relationships in a fast-paced setting while contributing to the growth of our Essex branch.
