Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with Sage software, troubleshoot issues, and drive first-contact resolution.
- Company: Join a dynamic team at NMS Recruit, focused on customer success.
- Benefits: Earn £25,000 - £35,000, enjoy 23+ days holiday, and hybrid working options.
- Why this job: Gain hands-on experience in accounting while developing your customer service skills.
- Qualifications: AAT training or accounting knowledge is essential; teamwork and communication skills are a must.
- Other info: Enjoy a vibrant work environment with wellness programmes and career development opportunities.
The predicted salary is between 20000 - 28000 £ per year.
NMS Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and services. An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role in Customer Service. If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands-on experience in an accounting field.
Responsibilities
- Adapting communication style to meet Customer need. Providing clear and calm support.
- Collaborate with internal teams to improve processes and contribute to our customer resources (customer facing blogs, guides or videos).
- Data investigation work and report writing.
- Develop and maintain relationships with external partners and vendors.
- Identify opportunities for Business Growth and Customer Success.
- Pro-active self-starter with the ability to learn quickly and prioritise your own.
- Problem analysis and investigation work.
- Receiving and answering support tickets via a variety of channels from customers on the support helpdesk to work towards resolving cases whilst meeting SLAs.
- To carry out other support duties that may be required.
Essential Experience
- Accounting background or proven accreditations (AAT).
- Proficient in the use of Microsoft Office (inc. 365).
- Proven ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues to work towards common goals.
- Strong communication skills, creativity, and great attention to detail.
- Strong sense of ownership of issues end to end and problem-solving skills, with a desire to achieve great outcomes.
Desired Experience
- Accreditations would be highly advantageous (Sage Intacct).
- Experience working in Customer Service or Technical role.
- Experience working with Finance based Solutions: IRIS, Sage or Xero (or other) software solutions.
- Industry experience in areas such as: Construction, Manufacturing or Project Accounting.
- Relevant Third-Party Marketplace Solutions relevant to Sage Products.
Benefits
- £25,000 - £35,000
- 23 days holiday (increasing to 26 days) plus bank holidays.
- Additional leave, including Birthday Day off, Personal Day and time off for Volunteering.
- Amazing Work Environment.
- Company pension.
- Employee discount scheme.
- Hybrid or remote working.
- Life insurance.
- Training and career development plan.
- Wellness programmes.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.
Accountant Service Desk Advisor employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountant Service Desk Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Accountant Service Desk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any accounting knowledge or customer service experience you have, as this will show us you're a great fit for the Accountant Service Desk Advisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've solved problems in the past or how you've helped customers, as this will demonstrate your problem-solving skills and customer focus.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use a friendly tone and be concise, as this will give us a taste of how you might interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, plus you'll find all the info you need about the role and our company!
How to prepare for a job interview at NMS Recruit Ltd
✨Know Your Numbers
Brush up on your accounting knowledge before the interview. Be prepared to discuss financial concepts and how they relate to the Sage software. This will show that you have a solid foundation and are ready to tackle customer queries.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've successfully resolved issues in a previous role or during your studies. Highlight your analytical skills and how you approach troubleshooting, as this is key for the Accountant Service Desk Advisor position.
✨Communicate Clearly
Practice adapting your communication style to different audiences. During the interview, demonstrate your ability to explain complex financial concepts in simple terms. This will be crucial when supporting customers with varying levels of understanding.
✨Be a Team Player
Prepare to discuss how you've collaborated with others in past roles. Emphasise your willingness to share knowledge and support colleagues, as teamwork is essential in this role. Mention any experiences where you contributed to improving processes or resources.
