Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with Sage software, troubleshoot issues, and drive first-contact resolution.
- Company: Join a dynamic team at NMS Recruit, focused on customer success.
- Benefits: Enjoy 23 days holiday, hybrid working, and a fantastic work environment.
- Why this job: Gain hands-on experience in accounting while helping customers thrive.
- Qualifications: AAT training or accounting knowledge is essential; customer service experience is a plus.
- Other info: Opportunities for career development and wellness programmes available.
The predicted salary is between 28800 - 43200 £ per year.
NMS Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and services.
Learn more about the general tasks related to this opportunity below, as well as required skills.
An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service.
If you\’re currently completing your AAT training, or if you\’re just getting started, this is a brilliant opportunity to get hands on experience in an accounting field.
Responsibilities
• Adapting communication style to meet Customer need. Providing clear and calm support.
• Collaborate with internal teams to improve processes and contribute to our customer resources (customer facing blogs, guides or videos).
• Data investigation work and report writing.
• Develop and maintain relationships with external partners and vendors.
• Identify opportunities for Business Growth and Customer Success.
• Pro-active self-starter with the ability to learn quickly and prioritise your own.
• Problem analysis and investigation work.
• Receiving and answering support tickets via a variety of channels from customers on the support helpdesk to work towards resolving cases whilst meeting SLAs.
• To carry out other support duties that may be required.
Essential Experience
• Accounting background or proven accreditations (AAT).
• Proficient in the use of Microsoft Office (inc. 365).
• Proven ability to work collaboratively in a team environment, sharing knowledge and supporting colleagues to work towards common goals.
• Strong communication skills, creativity, and great attention to detail.
• Strong sense of ownership of issues end to end and problem-solving skills, with a desire to achieve great outcomes.
Desired Experience
• Accreditations would be highly advantageous (Sage Intacct).
• Experience working in Customer Service or Technical role.
• Experience working with Finance based Solutions: IRIS, Sage or Xero (or other) software solutions.
• Industry experience in areas such as: Construction, Manufacturing or Project Accounting.
• Relevant Third-Party Marketplace Solutions relevant to Sage Products
Benefits
£25,000 – £35,000• 23 days holiday (increasing to 26 days) plus bank holidays.
• Additional leave, including Birthday Day off, Personal Day and time off for Volunteering.
• Amazing Work Environment.
• Company pension.
• Employee discount scheme.
• Hybrid or remote working.
• Life insurance.
• Training and career development plan.
• Wellness programmes.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. xiskglj It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us
Accountant Service Desk Advisor employer: NMS Recruit Ltd
Contact Detail:
NMS Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountant Service Desk Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Accountant Service Desk Advisor role. Highlight your problem-solving skills and accounting knowledge in a way that shows your enthusiasm for helping customers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your skills and passion right from the start.
We think you need these skills to ace Accountant Service Desk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any accounting knowledge or customer service experience you have, as this will show us you're a great fit for the Accountant Service Desk Advisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've solved problems in the past or how you've helped customers, as this will demonstrate your enthusiasm and suitability for the role.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use a friendly tone and avoid jargon, so we can see your ability to adapt your style to meet customer needs right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application gets to the right people quickly. Plus, it shows us you're proactive!
How to prepare for a job interview at NMS Recruit Ltd
✨Know Your Numbers
Brush up on your accounting knowledge before the interview. Be ready to discuss your experience with financial solutions like Sage, IRIS, or Xero. This will show that you understand the tools you'll be working with and can hit the ground running.
✨Customer Service Mindset
Since this role involves a lot of customer interaction, think about how you can adapt your communication style to meet different customer needs. Prepare examples of how you've successfully resolved issues in the past, showcasing your problem-solving skills.
✨Team Player Vibes
Collaboration is key in this role, so be prepared to talk about your experiences working in teams. Highlight any instances where you’ve shared knowledge or supported colleagues to achieve common goals. This will demonstrate your ability to work well with others.
✨Show Your Initiative
As a pro-active self-starter, think of examples where you've taken the initiative to improve processes or drive customer success. This could be anything from suggesting a new way to handle support tickets to creating helpful resources for customers.
