At a Glance
- Tasks: Handle inbound calls and provide excellent customer service on weekends.
- Company: Great company based in Bromborough, Wirral, with a supportive team.
- Benefits: Earn £13.00 per hour, with full paid training and weekly pay.
- Other info: Immediate starts available; shifts on Saturday and Sunday.
- Why this job: Perfect for those seeking flexible weekend work with potential for permanent roles.
- Qualifications: Previous customer service experience and a confident telephone manner required.
I am looking for some Weekend Inbound Call Handlers to take inbound calls working for a great company based in Bromborough, Wirral.This role is starting asap and could lead to a permanent opportunity for the right candidates.Full paid training will be given and you will be paid an hourly rate of £13.00 per hour, paid weekly.Must have previous customer service experience and have a confident telephone manner.Would suit candidates from a retail, travel or hospitality background.Shifts availableSaturday 8.00am - 2.00pm and Sunday 9.00am - 3.00pm Saturday Sunday 8.00am- 4.00pm Saturday 8.00am - 1.00pm Sunday 6.00pm - Midnight Immediate starts available.Email your CV today to be considered - if you do not hear from us within 10 working days, please assume you have not been successful.Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us ....
Weekend Call Handler employer: NMS Recruit Limited
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StudySmarter Expert Advice🤫
We think this is how you could land Weekend Call Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NMS Recruit Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NMS Recruit Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Call Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NMS Recruit Limited:Your cover letter is your chance to shine! Tell us why you want to work at NMS Recruit Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NMS Recruit Limited!
How to prepare for a job interview at NMS Recruit Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
