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For Companies At a Glance
- Tasks: Manage customer journeys and ensure timely service delivery in a dynamic environment.
- Company: Join a thriving ISP that values effective relationships and customer satisfaction.
- Benefits: Enjoy up to £26,000, 25 days holiday, birthday off, and a pension plan.
- Why this job: Be part of a team that prioritises customer satisfaction and offers growth opportunities.
- Qualifications: Strong communication skills, self-motivated, and a team player with organisational skills.
- Other info: Experience with CRM systems is a plus; flexible approach to workload is essential.
The predicted salary is between 15600 - 36400 £ per year.
NMS Recruit are seeking a Customer Connections Coordinator for a thriving ISP. You will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs).
Responsibilities
- Responsible for managing customers through the end-to-end journey.
- Book appointments.
- Ensure customer and contractor readiness.
- Deliver fast throughput and high levels of customer satisfaction.
- Act as an interface to key internal departments impacting case fluidity.
- Update the customer and respond in a timely manner.
- Ensure Customer Deliver Dates are prioritized.
Essential Experience
- Analysis, organisation, and planning skills.
- Excellent communication skills (written and verbal).
- Self-motivated and driven to meet service objectives and targets.
- Enthusiastic and highly motivated with an eye for detail.
- Able to liaise and interact effectively with management, technical teams, and customers.
- Ability to listen, empathise and gain customer confidence.
- Flexible approach and able to manage varying workload.
- Team Player.
Desirable Experience
- Experience of using Customer Relationship Management (CRM) systems or portals.
- Knowledge of telecoms industry fibre broadband products and services.
Benefits
- Up to £26,000.
- 25 days holiday plus bank holidays.
- Birthday and work anniversary off.
- Death in service.
- Pension.
- Non contractual bonus.
Customer Connections Coordinator - Fibre employer: NMS Recruit Limited
Contact Detail:
NMS Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Connections Coordinator - Fibre
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially fibre broadband products and services. Understanding the technical aspects will help you communicate effectively with both customers and internal teams.
✨Tip Number 2
Brush up on your Customer Relationship Management (CRM) skills. Being proficient in CRM systems can set you apart, as it shows you're ready to manage customer interactions efficiently from day one.
✨Tip Number 3
Demonstrate your organisational and planning skills during any interviews or discussions. Share examples of how you've successfully managed multiple tasks or projects simultaneously, as this role requires juggling various responsibilities.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've built relationships with suppliers or customers in the past. Highlighting your ability to keep stakeholders updated will resonate well with the hiring team.
We think you need these skills to ace Customer Connections Coordinator - Fibre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Connections Coordinator role. Emphasise your communication skills, organisational abilities, and any experience with CRM systems or the telecoms industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Discuss how your background makes you a great fit for managing customer relationships and ensuring timely service delivery. Use specific examples to illustrate your problem-solving skills.
Highlight Relevant Experience: In your application, focus on experiences that demonstrate your ability to manage customer journeys and work under pressure. Mention any previous roles where you successfully met service objectives and maintained high levels of customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Connections Coordinator role.
How to prepare for a job interview at NMS Recruit Limited
✨Showcase Your Communication Skills
As a Customer Connections Coordinator, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully communicated with customers or team members.
✨Highlight Your Organisational Skills
This role requires strong analysis, organisation, and planning skills. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload to meet deadlines and ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
The job involves navigating complex issues and ensuring timely service delivery. Prepare to discuss challenges you've faced in previous roles and how you approached solving them. Emphasise your pragmatic approach and ability to think on your feet.
✨Express Your Enthusiasm for the Role
Show genuine interest in the position and the company. Research the ISP and its services beforehand, and be ready to discuss why you want to work there. Your enthusiasm can set you apart from other candidates and show that you're a motivated team player.
