At a Glance
- Tasks: Provide top-notch customer support and assist diverse learners at our Nelson Campus.
- Company: Join NMIT, a leading government-owned tertiary education institute.
- Benefits: Enjoy great perks like study discounts, free health services, and onsite parking.
- Other info: Work independently in a dynamic environment with excellent career growth opportunities.
- Why this job: Be the friendly face that helps students thrive in their educational journey.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
Are you looking for a great job which keeps you busy? Our Information & Admissions Team on the Nelson Campus are looking for a new team player, ready to help our customers who come from a diverse range of cultures. This role is 37.5 hours per week over 5 days.
One of the key focus areas of this position is to provide customer support, serving as the primary point of contact for learners, staff and stakeholders on arrival to our campuses. Information and support is timely, accurate and professional to guide and navigate. Working collaboratively with other service teams in the provision of event, administrative and facility support, this role contributes to NMIT's commitment to excellence in service delivery.
To be successful in this role you will need:
- Minimum of 2-3 years secondary schooling with 5+ years' experience in a related field/role OR NCEA level 2 (or equivalent) with 4+ years' experience in related field OR NCEA level 3 (or equivalent) with 3+ years' experience in related field
You will also need to:
- Have proficient computer use in MS Suite and software systems including understanding of databases
- Have proven customer support experience and demonstrated cultural awareness
- Have proven strengths working with systems and administrative processes
- Have proven ability to obtain, clarify, analyze and efficiently convey relevant technical information accurately
- Be methodical with a high degree of accuracy and attention to detail while working to deadlines
- Have a mature outlook with proven ability to maintain confidentiality and exercise judgement
- Have proven ability to organise, multitask and prioritise in a fast-paced environment
- Have the ability to work independently in a self-managing team environment
- Have professional personal presentation
- Have a clean driver's license
The successful applicant will be required to work resourcefully and successfully without direct supervision. Your communication skills will be second to none.
Great location with access to free onsite parking. Excellent employee benefits such as tertiary study discount and annual Christmas / New Year closedown. Wellbeing initiatives such as EAP services + free annual flu vaccinations and eye exams + onsite health support.
Nelson Marlborough Institute of Technology Ltd (NMIT) is Government owned, NZQA Category One tertiary education institute. It operates three campuses, servicing over 6500 tertiary students from the Nelson and Marlborough regions, and from all over the world. Our promise is 'work-ready, world-ready graduates'.
Customer Support - Nelson Campus employer: NMIT
At the Nelson Marlborough Institute of Technology (NMIT), we pride ourselves on being an exceptional employer that values diversity and fosters a collaborative work environment. Our commitment to employee wellbeing is reflected in our excellent benefits, including tertiary study discounts, health support services, and a supportive culture that encourages professional growth. Located in the beautiful Nelson region, our campus offers free onsite parking and a vibrant community atmosphere, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support - Nelson Campus
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NMIT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NMIT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support - Nelson Campus
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NMIT:Your cover letter is your chance to shine! Tell us why you want to work at NMIT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NMIT!
How to prepare for a job interview at NMIT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
