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For Companies At a Glance
- Tasks: Onboard customers and support them with our innovative payment solutions.
- Company: Join NMI, a leader in empowering diverse payment technologies.
- Benefits: Competitive salary, generous holiday, remote work, and wellness support.
- Why this job: Be part of a creative team making payments easier for everyone.
- Qualifications: Strong customer service skills and a proactive attitude.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
The predicted salary is between 20000 - 26000 £ per year.
Responsibilities
- Onboarding new and existing customer accounts
- Training customers on our onboarding and reporting tools
- Supporting internal colleagues with general queries relating to our products
- Updating/creating knowledge garden content (our external help desk portal with information for customers)
- Updating/creating internal documentation
- Working with acquirers/other teams to ensure customer solutions are compliant
- Providing general support for customers using our products/services
- Internal projects to help improve the customer experience
- Building out internal training programs
Working Arrangements
The working hours are 11am - 7pm to facilitate collaboration with our US-based teams and support our global merchants.
Essential Skills and Experience
- Excellent customer service skills
- Excellent all-round IT knowledge
- Excellent attention to detail
- Proven problem solving ability
- Proactive, shows initiative and creativity in solving issues
- Ability to handle complex data sets
- Ability to prioritise tickets and workload
- Excellent written and verbal communication skills
- Positive, 'can do' attitude
- Organised and able to work without close supervision
- Show curiosity
Preferred Skills & Experience
- Experience of using a customer ticketing system
- Experience in an IT Helpdesk or Support role
- Experience of the payments industry is a great plus but not required
Benefits include:
- Competitive salary of £23,500 - £26,000 per annum (dependant on experience)
- Annual bonus scheme dependent on individual and company performance
- 25 days holiday each year (+ bank holidays + 1 day after each year of service up to 30 days)
- Workplace pension scheme
- Private medical insurance (upon 30 days of employment)
- 7 hours per day, 35 hours per week
- A remote first culture
- Family-friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave)
- A chance to develop with an allocated company training budget
- Bike2Work Scheme
- Telus Health, an Employee Assistance Programme offering wellbeing, family and financial support services
- Wellbeing support including mental health first aiders
- Employee referral scheme with generous financial reward
- Bonusly colleague reward scheme
We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, please click on 'Apply for this job'!
We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Please be aware that all offers of employment are made subject to satisfactory background and financial checks.
Support Specialist employer: NMI
Contact Detail:
NMI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Get to know the company inside out! Research NMI's culture, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about supporting customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle complex queries. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining NMI and ready to contribute to our mission.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your excellent customer service skills. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your proactive attitude and problem-solving abilities.
Be Detail-Oriented: Attention to detail is key for a Support Specialist role. As you craft your application, double-check for any typos or errors. A polished application reflects your organisational skills and shows us that you can handle complex data sets with ease.
Communicate Clearly: Since this role involves a lot of communication, make sure your written application is clear and concise. Use straightforward language and structure your thoughts logically. This will demonstrate your excellent written communication skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team at NMI!
How to prepare for a job interview at NMI
✨Know Your Stuff
Familiarise yourself with NMI's products and services. Understand how they empower partners and the unique challenges they solve in the payments industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you solved problems creatively or went above and beyond to support customers, as this aligns perfectly with the Support Specialist role.
✨Be Ready for Technical Questions
Brush up on your IT knowledge and be prepared to discuss any relevant experience with customer ticketing systems or IT support roles. If you have experience in handling complex data sets, make sure to mention it, as it’s a key part of the job.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and how success is measured in the Support Specialist role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
