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For Companies At a Glance
- Tasks: Manage employee relations and culture initiatives across multiple countries.
- Company: Join NMI, a leader in innovative payment solutions for SMBs and fintech startups.
- Benefits: Enjoy remote work, flexible PTO, health insurance, and paid volunteer days.
- Why this job: Be part of a diverse team making payments easy and impactful globally.
- Qualifications: 5+ years in HR with expertise in employee relations and benefits administration.
- Other info: Open to unique career paths; we value diversity and inclusion.
The predicted salary is between 49000 - 67000 £ per year.
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About the Job
We are seeking an experienced HR Generalist to join our team and support our global workforce across multiple jurisdictions including the US, Canada, UK, South Africa and Australia. This role requires a strategic thinker with hands-on experience in employee relations, culture initiatives, and benefits administration. The successful candidate will serve as a trusted business partner to department heads while ensuring consistent People practices across all locations.
As a remote-first company, we embrace flexible working arrangements and are looking for someone based on the East Coast timezone in the US (Florida, Georgia, Indiana, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Pennsylvania, Virginia) . This position will provide optimal coverage and collaboration across all our global locations, ensuring seamless support for our teams in the UK, South Africa, Canada and throughout the United States.
Key Responsibilities & Duties
Employee Relations
- Own and manage employee relations processes globally across the US, Canada, UK, and South Africa
- Handle complex employee issues, investigations, and disciplinary matters in compliance with local employment laws
- Provide guidance and coaching to managers on performance management, workplace conflicts, and policy interpretation
- Maintain accurate documentation and ensure consistent application of People policies across all jurisdictions
Culture & Engagement
- Organize and execute company-wide culture activities, including our annual NMI Cares volunteering week across multiple locations
- Develop and implement employee engagement initiatives that strengthen our company culture
- Plan and coordinate team building events, recognition programs, and wellness initiatives
- Measure and report on employee engagement metrics and culture initiatives
Performance Management
- Support and facilitate performance review processes, ensuring consistency and fairness across all locations
- Partner with managers to establish performance improvement plans and development opportunities
- Provide training and guidance to supervisors on effective performance management techniques
- Maintain performance management systems and documentation
Benefits Administration
- Manage comprehensive benefits administration with particular expertise in US open enrollment processes
- Coordinate benefits across multiple countries, ensuring compliance with local requirements
- Serve as primary point of contact for employees regarding benefits questions and issues
- Partner with benefits vendors and brokers to optimize program offerings and costs
- Maintain benefits data integrity and produce regular reporting on utilization and costs
Business Partnership
- Collaborate closely with department heads to understand business needs and provide strategic HR support
- Advise leadership on organizational development, workforce planning, and talent management strategies
- Participate in special projects and initiatives that support business objectives
Essential Requirements
- 5+ years of progressive HR experience, with specific expertise in employee relations and benefits administration
- Demonstrated experience managing HR processes across multiple countries, particularly US, Canada as well as the UK and/or South Africa
- Strong knowledge of employment law and regulations in multiple jurisdictions
- Experience with US benefits administration including open enrollment processes
- Proven track record in organizing culture and engagement initiatives
- Excellent communication and interpersonal skills with ability to build relationships at all organizational levels
- Strong analytical and problem-solving abilities
- Team player with ability to carry projects with minimal supervision
- High sense of urgency and excellent attention to detail
Preferred Requirements
Professional HR certification (SHRM or equivalent)
We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then please click on \’Apply for this job\’!
We Offer
- Competitive Annual Salary + Annual Bonus Scheme
- A remote first culture!
- Flex PTO
- Health, Dental and Vision Insurance
- 13 Paid Holidays
- Company volunteer days
About Us
We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women\’s network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.
We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Salary Range, Depending On Experience
$70,000—$90,000 USD
Location: United States (Remote)
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People Partner: Employee Relations Specialist employer: NMI
Contact Detail:
NMI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Partner: Employee Relations Specialist
✨Tip Number 1
Familiarise yourself with the employment laws and regulations in the jurisdictions mentioned in the job description, especially the US, Canada, UK, and South Africa. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the complexities of employee relations.
✨Tip Number 2
Highlight any experience you have in managing HR processes across multiple countries. Be prepared to discuss specific challenges you've faced and how you overcame them, as this will show your ability to adapt and thrive in a global environment.
✨Tip Number 3
Engage with current trends in employee engagement and culture initiatives. Being able to discuss innovative ideas or successful projects you've implemented in the past can set you apart from other candidates and align you with the company's focus on culture.
✨Tip Number 4
Network with professionals in the HR field, particularly those who have experience in remote-first companies. They can provide insights into the unique challenges and best practices that come with this work style, which could be beneficial during your application process.
We think you need these skills to ace People Partner: Employee Relations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in employee relations and benefits administration. Use specific examples that demonstrate your ability to handle complex employee issues and your knowledge of employment laws across different jurisdictions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR and how your background aligns with the company's mission. Mention your experience with culture initiatives and employee engagement, as these are key aspects of the role.
Showcase Relevant Skills: Emphasise your analytical and problem-solving skills, as well as your ability to build relationships at all organisational levels. These traits are essential for a People Partner role and should be evident in your application.
Highlight Your Global Experience: Since the role involves managing HR processes across multiple countries, make sure to highlight any international HR experience you have. Discuss your familiarity with different employment laws and benefits administration in various jurisdictions.
How to prepare for a job interview at NMI
✨Know Your Employment Laws
Since the role involves managing employee relations across multiple jurisdictions, it's crucial to brush up on employment laws in the US, Canada, UK, and South Africa. Be prepared to discuss how you’ve navigated these laws in past roles.
✨Showcase Your Culture Initiatives
This position requires someone who can enhance company culture. Come ready with examples of successful culture initiatives you've implemented, such as team-building events or engagement programmes, and be ready to discuss their impact.
✨Demonstrate Strategic Thinking
As a People Partner, you'll need to think strategically about HR processes. Prepare to share instances where you've partnered with leadership to align HR strategies with business goals, showcasing your ability to contribute to organisational development.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in employee relations. Think of complex situations you've handled, how you approached them, and the outcomes. This will demonstrate your hands-on experience and analytical abilities.
